keep getting timeouts when uploads PDFs

there is a couple of areas you can look at first take a look at these settings in your php.ini file:

upload_max_filesize = 100M
post_max_size = 100M
max_execution_time = 100

Make sure you have adequate resource a lot to all variables.

Another thing to check on is you php /tmp directory. Make sure there is enough space on the drive to handle file uploads. Taking a look at my /tmp dir I have about 1.5G of space give or take the amount of tmp files being created.

Let me know if this does’t solve your problem.

Thanks for respoding. I checked my settings and I have the following:

upload_max_filesize = 100M
post_max_size = 105M
max_execution_time = 1000
max_input_time = 1000
memory_limit = 256M

what about the tmp directory ?

the tmp dir is 2.3GB total, only 315M free. 86% used.

The PDF files are small – only about 800k.

try going to Options > Settings > Disable System Settings > and checking Disable Sessions

Disable Session is not checked. Should it be?

Yes try checking disable sessions, then test again.

Unfortunately, I was able to upload one file (good) but when I tried uploading a second file, I got this error:

Gateway Time-out

The gateway did not receive a timely response from the upstream server or application.

it maybe an apache setting… take a look at your httpd.conf. check for a setting called Timeout xxx make sure that setting has a number like 1000

I don’t have a httpd.conf… I am running php. my phprc file has this:

 1 ; {{{ The following lines were automatically added by DreamHost
  2 zend_extension=opcache.so
  3 ; }}} That's all from DreamHost
  4
  5 upload_max_filesize = 100M
  6 post_max_size = 105M
  7 max_execution_time = 1000
  8 max_input_time = 1000
  9 memory_limit = 256M

• This reply was modified 7 years, 9 months ago by Ipstenu (Mika Epstein).

if running php you also must have a httpd.conf.

I work for DreamHost ?? He has an httpd.conf. He may not have access to it (only DreamCompute and Dedicated tend to).

@dualice – What’s your domain? If you’d like I can take a look at your server settings.

Hello,

My domain is olivebranchlodge.org

thank you,
Peter.

So sorry I didn’t get back to this yesterday. I ended up in meetings all day ??

olivebranchlodge.org is on a shared box, so you definitely don’t have access to EDIT httpd.conf ?? Timeout is lower than 1000 on shared boxes so you’re not the noisy neighbor.

@bhaldie – How high does your plugin need timeout to be?

The error is definitely timeouts though as I see Script timed out before returning headers all over. Would PHP 7 help any?

Depending on the size of the file. Currently on my test environment I have time out set to 600 I think that would be more than adequate to handle any large sized file. @dualice is uploading small files (900k) which shouldn’t cause any timeouts issue. So maybe the best approach would be to try and upgrade to PHP to 7.