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Resolved

(@ash06)

TypeError: Cannot read properties of undefined (reading 'scale')

    at Provider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/815.js?ver=d3fd8338f8aa3dc20995:1:24262)
    at StoryAnimations (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:176:93365)
    at DisplayLayer (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:176:94329)
    at div
    at C (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at WithOverlay (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:26006)
    at SelectionCanvas (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:11283)
    at div
    at C (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at CanvasElementDropzone (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:14024)
    at div
    at C (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at div
    at C (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at UploadDropTarget (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:122:8310)
    at CanvasUploadDropTarget (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:13523)
    at section
    at C (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at EditLayerFocusManager (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:176:8519)
    at ue (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:702469)
    at CanvasLayout (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:25648)
    at Canvas (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:27728)
    at ErrorBoundary (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:48924)
    at div
    at C (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at RichTextProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:32733)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at VideoTrimProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:31169)
    at Workspace (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:214:32643)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at MediaRecordingProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:152:2647)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at RightClickMenuProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:216:9299)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at UnitsProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:74740)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at CanvasProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:54:1580)
    at section
    at C (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:707336)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at WithOverlay (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:26006)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at SidebarProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:298:12244)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at HighlightsProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:124:9061)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at ChecklistCheckpointProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:118:1229)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at LayoutProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:77654)
    at y5 (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:298:14312)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at MetaBoxesProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:300:9097)
    at G3
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at PageDataUrlProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:54:22123)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at PageCanvasProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:54:24543)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at HelpCenterProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:54:9340)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at DropTargetsProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:72333)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at TransformProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:36419)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at MediaProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:63067)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at FontProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:34624)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at CurrentUserProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:13807)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at TaxonomyProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:67887)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at StoryTriggersProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:10245)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at StoryProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:10925)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at SnackbarProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/815.js?ver=d3fd8338f8aa3dc20995:17:52356)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at HistoryProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:38:18533)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at Media3pApiProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:46:31855)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at APIProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:49683)
    at https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:730116
    at ConfigProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:49395)
    at ErrorBoundary (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:18:48924)
    at Fe (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:705425)
    at ue (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/6527.js?ver=d3fd8338f8aa3dc20995:1:702469)
    at FlagsProvider (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/1344.js?ver=d3fd8338f8aa3dc20995:1:36985)
    at StoryEditor (https://amirniveshak.com/wp-content/plugins/web-stories/assets/js/wp-story-editor.js?ver=d3fd8338f8aa3dc20995:54:35297)

This topic was modified 2 years, 6 months ago by Jan Dembowski.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Luckyna San
(@luckynasan)

2 years, 6 months ago

@ash06 Hi there. Thank you for opening up your topic. We’ll be happy to check on this but please could share the following:

1. Do you recall the last action you took before the error occurred? A screencast/video using a tool like Recordit would be great.

2. Could you provide your Site Health information? You can share privately if you prefer.

3. Could you open a Chrome browser, right-click, and select Inspect, then switch to the Console tab to check for any console errors?

Luckyna San
(@luckynasan)

2 years, 6 months ago

@ash06 To help give some more readable error messages, could you please temporarily install this development version of the plugin?

1. Click on this plugin link to download it as a ZIP file
2. Upload it to your WordPress site and activate it there by following these steps:
– Go to Plugins > Add New > Upload plugin > Choose file > Install Now > Replace Current with Uploaded (here is an example screenshot)

Next, check for any browser console errors and share using a service like Jumpshare.

Please temporarily disable all other plugins before checking the console errors to avoid any unrelated errors there.

priya742
(@priya742)

2 years, 6 months ago

keep getting this error- Something went wrong! The editor has crashed. Please
everthing thing is ok .
google search console
site health
plugin

why I am continously getting this error

Luckyna San
(@luckynasan)

2 years, 6 months ago

@priya742 Hello! We would like to determine where this error could be coming from and get your Stories editor up and running again.

Could you please share the information requested above? The mini plugin will give us more readable errors to narrow down the problem.

Also please share steps to reproduce the issue as well. For example, did you add a shape and then apply animations?

Viewing 4 replies - 1 through 4 (of 4 total)

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