Just what I have been looking for!!
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I have been looking for a project management plugin that works more like a support ticket system. Most project management plugins are convoluted and have way more than what I needed, I wanted to be able to email all agents when there was a new ticket (pro version), I wanted to be able to assign priority levels, allow for comments and updates, this plugin does all of that and it is very easy to configure and use. A+
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