Just upgraded to 7.7.1 and ne site fails

  • Resolved ignaciojesus

    (@ignaciojesus)


    4 years, 7 months ago

    I have upgraded to last version of iThemes Security (7.7.1) on my 4 blogs and on one of them appears following errors:

    I have deactivated the plugin and reactivate it again. All tables related to iThemes have disappeared.

    No more information at this moment.

    Please give us any ideas on how to proceed, any help will be welcomed

    (Sorry messages are in Spanish because the site is Spanish)
    No se ha podido ejecutar iThemes Security. Se ha encontrado un error durante la configuración. Por favor, intenta desactivar y volver a activar iThemes Security. Contacta el soporte si el error persiste.

    Unknown collation: ‘utf8’
    Unknown collation: ‘utf8’
    Unknown collation: ‘utf8’
    Unknown collation: ‘utf8’
    Unknown collation: ‘utf8’
    Unknown collation: ‘utf8’
    Unknown collation: ‘utf8’
    Unknown collation: ‘utf8’
    Unknown collation: ‘utf8’
    La tabla itsec_logs no está instalada.
    La tabla itsec_lockouts no está instalada.
    La tabla itsec_temp no está instalada.
    La tabla itsec_distributed_storage no está instalada.
    La tabla itsec_geolocation_cache no está instalada.
    La tabla itsec_fingerprints no está instalada.
    La tabla itsec_opaque_tokens no está instalada.
    La tabla itsec_user_groups no está instalada.
    La tabla itsec_mutexes no está instalada.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Timothy Jacobs

    (@timothyblynjacobs)

    Hi @ignaciojesus,

    It sounds like your database isn’t configured properly. iThemes Security tries to install tables using the database collation that WordPress tells us to use, but it looks like that database collation is not available in your database.

    I’d recommend reaching out to your hosting provider, and providing them with the error message.

    Thread Starter ignaciojesus

    (@ignaciojesus)

    thanks a lot it was.

    I have found I had 2 sites with old collating not allowed by my ISP,

    Ok I changed it to the same collating all other sites.. Nice working

    Kind regards

    Plugin Author Timothy Jacobs

    (@timothyblynjacobs)

    Glad to hear it @ignaciojesus!

Viewing 3 replies - 1 through 3 (of 3 total)
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