Just moved to new doster platform, lost my site

  • My website is https://www.flowersbysnapdragon.com, hosted by Dotster.

    Dotster recently moved my site to their new technology platform, and now when you try to go to my site you get a blank page. Nothing there. When I try to login to my admin panel the same thing happens.

    Looking back at the email from Dotster, it appears that the trouble might be here:

    “Please note: If your domains use DNS services provided by
    another company, please instruct your domain registrar to point
    your domains to the following name servers: ns1.dotster.com
    and ns2.dotster.com. (If Dotster is your DNS provider, we have
    automatically updated your DNS settings where necessary.)”

    … which I did not do.

    I am a wedding florist, not a web designer, so this is all greek to me. I’m lost. Can someone help or point me to a post that will help? I tried searching but didn’t find anything.

    I’m on a Mac with OSX if that matters.

    Thanks!

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  • What they’re talking about is setting the DNS (domain name server) at your domain registrar so that it points to the new domain name servers that dotster is using. What that means is that your domain name needs to know where the files for your site are located. Apparently, Dotster has changed that information.

    According to the WhoIs listing for flowersbysnapdragon.com, your domain registrar is Dotster.com, but the DNS it lists are:

    • NS1.DOTSTERHOST.COM
    • NS2.DOTSTERHOST.COM
    • NS3.DOTSTERHOST.COM

    So they obviously haven’t switched the DNS to dotster.com the way they said they would.

    What I would do first is contact them and tell them it appears they have not updated your DNS automatically as they said they would, because your DNS are still listed as “dotsterhost.com” rather than “dotster.com.” The thing is, it may take up to 48 hours for a DNS change to propagate across the web, so they may indeed have changed it. Still, the first step is to contact them.

    Once that is taken care of, if you’re still getting blank pages, you’ll need to look at your PHP error logs, which are ordinarily in the directory where the error occurred. For you that would be in your /public_html and /public_html/wp-admin folder, most likely. You can look in there using the control panel file manager from Dotster, or using an FTP program. The error logs will most likely just be called “error_log.” You can download them and post them here (between “code” tags) if you need help deciphering them. They are just ordinary text files, so you can look at them yourself using any text editor.

    If all this furor occurred due to a change your web host made, I would not hesitate to enlist their help in troubleshooting it, though.

Viewing 1 replies (of 1 total)
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