Just installed it and got a Malware warning…

  • I installed this an hour or so ago and got a malware warning from SiteGround via email very quickly. I can either remove it from my site or get my account disabled. Obviously not a viable option.

    Proceed with caution?

    We would like to notify you that a malicious code was detected on newly uploaded/edited files that are part of your website. The permissions of the detected files have been changed and they are currently?not executable. This is automatically done by our system to prevent further infection of your account. Please note that this is a temporary solution and?if the malicious files are not cleaned from your website within the next 3 days, we will have to suspend your website?since such files presence on our servers is a security risk.More information on the case can be obtained from your?Client Area > Home page?> Important Notifications. There you will find a full security report with the exact location of the malware and instructions on how to clean up your website and avoid suspension.

    View Evidence
    Suspicious files
    1
    Details
    04/29/2024 15:08:23 – /home/u562-gwbzeflxadpj/www/removedurl.com/public_html/site/wp-content/plugins/woocommerce-pdf-invoices-packing-slips/assets/js/pdf_js/pdf.worker.min.js
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  • Plugin Contributor alexmigf

    (@alexmigf)

    Hi Darin,

    I want to apologize sincerely for the inconvenience you recently faced with our product. We strive to deliver only the best experiences, and it’s clear we fell short this time.

    The file flagged by the SiteGround warning is a library we employ for displaying PDF previews within our plugin. Although it’s not the latest version, please rest assured that it is not malware. The warning you encountered is likely a false positive, an issue we have encountered before with our products. While these incidents are regrettable, they do not indicate any danger to users.

    We are in the process of updating the library to prevent future issues, but I must caution that false positives can still occur.

    As a token of our commitment to excellence, especially since this is a free product, we invest significant effort into ensuring its quality. While we occasionally encounter challenges beyond our control, our intention is never to compromise user safety.

    I hope this clarifies the situation and would deeply appreciate if you could reconsider your review based on this new information.

    Thank you for your understanding and continued support.

    Best regards!

Viewing 1 replies (of 1 total)
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