Just downloaded plugin and now am blocked out of my own website
-
Was so excited to finally be able to stop the hackers who have been stalking my website for years. I am not technically inclined so using my Cpanel is a nightmare for me and after hours of speaking to my hosting company today they reccomended downloading this plugin.
The hackers were running a program that would use multiple ips to refresh the login register page every few seconds to overload the server apparently. This is a new hosting company and I guess this reached their limit and was about to block my website unless I responded.
They told me that this captcha on login would stop these people from being able to attack the website anymore. Like I said I was excited.
I downloaded the captcha on log in like they said and checked on my iPhone. The captcha code box showed up on the login register page like magic. Woohoo I said it worked thank you so much for them and I pray this is the remedy.
Sadly I didn’t test the captcha code on the iPhone because I was already signed in on my computer. Hours go by and I notice that there are no emails coming in for the new comments being posted normally on the website so I grabbed my phone to sign in and uh oh I can’t get past the sign in page. I enter everything in correctly over and over again but it just keeps refreshing the login page as if I never entered anything at all. It has totally blocked me out of my own website. Lol. I can’t sign into my own website and then realized that I wasn’t the only one.
Please help this is urgent for me. I’ve googled and googled but everyone is talking Latin when they speak about this topic. Like what the hell is a ftp? Things like this as if everyone went to school for programming and should just know every term.
I desperately need a step by step of either how to delete this plugin from my Cpanel or better yet how to get the thing to work.
Also usin Safari on my iPhone I could see the captcha code even though it wouldn’t work but on the Mac using safari I saw the box but it was empty without any code to copy into the field.
I downloaded chrome into the Mac and then could see the code but still wouldn’t work.
Haven’t checked any other browsers but seems a bit inconsistent if that helps
- The topic ‘Just downloaded plugin and now am blocked out of my own website’ is closed to new replies.
