Just doesn’t work

  • Paypal setup doesn’t work. The “onboarding” error that comes up just says to try again. Looking the error up shows multiple threads going back years where the plugin’s author is just incapable of providing good support. What a damn waste.

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  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi there,

    Thank you for sharing your feedback. We regret to hear that you’re experiencing issues during the onboarding process. The error you’ve encountered is likely unrelated to past issues, considering most users can connect their PayPal account smoothly, and as demonstrated in this setup video. However, it’s worth noting that PayPal is currently testing a new unified onboarding flow, which isn’t finalized yet and might be the reason for the trouble you’ve faced. One giveaway would be if the signup flow visuals differ from the ones in the setup video. Unfortunately, these interim issues are beyond our control as PayPal is rolling out these changes to a small number of users.

    Should you encounter any difficulties with the automated setup, you always have the option to input your API credentials manually. For further assistance or if you have additional questions, please don’t hesitate to open a thread in the plugin support forums. Our support team is available to guide you through the setup process.

    Kind regards,
    Niklas

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