Judge.me plugin display old reviews

  • Resolved sulmantaj

    (@sulmantaj)


    2 years, 8 months ago

    Hi, I am working on my client’s website and this plugin(judge.me) also used on the website for product reviews but only 2021-year reviews are visible. My client wants to show the recent reviews for the 2022 year.
    How to solve this?
    Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello there,

    The review should be displayed automatically, if that’s not the case this can be due to some cache plugin or your hosting preventing our widgets from being updated correctly!
    If you can provide us with the site URL we can check and advise further!

    thank you.

    Thread Starter sulmantaj

    (@sulmantaj)

    My site URL is https://www.nativefoodshop.com & yes I am using the wp-rocket plugin also Cloudflare is running on my website.
    Thanks

    Hi,

    the issue was with the domain it seems that when you installed our app the domain was without a www. but later got changed by adding a www.
    this can also lead to widgets not being updated correctly!
    but no worries, I have checked and updated it on our end which solved the issue

    – the latest review is already shown here – https://www.nativefoodshop.com/product/cashew-nuts-plain-medium/

    Thread Starter sulmantaj

    (@sulmantaj)

    Hi,
    Please check this page https://www.nativefoodshop.com/reviews/ the reviews showing on this page are only for the 2021 year, not the 2022 year. So, that’s the thing that I want you to fix.
    Thanks

    Hi,

    By checking the reviews dashboard – https://judge.me/index I see that the latest review you received was 6months ago and it is the latest one showing on your ALl reviews page – https://www.nativefoodshop.com/reviews/

    Thread Starter sulmantaj

    (@sulmantaj)

    Hi, my issue resolved.
    But i want to know is your plugin send emails to the customer for leaving a review?
    if yes please check on your side it didn’t send emails toy customers for email.
    Thanks

    Plugin Support Omar

    (@jakrir)

    Hi there,

    Thank you for reaching out to us.

    I have checked your judge.me settings, and you currently have the review requests enabled. You can check by going to Settings > Review Request > Conditions. This means that our system will be scheduling and sending out review requests automatically once an order is marked as completed and according to your timing settings (Settings > Review Request > Request Timing).

    However, when checking Requests > Requests dashboard, I see that some orders do not have the customer email included, that is why those requests were skipped.

    I hope this answer your question.

Viewing 7 replies - 1 through 7 (of 7 total)
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