JSON Error

Hi there @adminiciwp ??

Thanks for reaching out about this. Let’s troubleshoot it together!

At WordPress administration panel, when I click the button [Start listing products] I receive this error message:

There was an error loading your merchant center setup status. Unexpected token ‘<‘, “<!DOCTYPE “… is not valid JSON

Could you please provide us with a screenshot so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

https://snipboard.io
https://skitch.com/
https://getcloudapp.com/
https://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Moreover, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, you can paste it here or into our https://quickforget.com/ service and send that secret link here.

Looking forward to hearing from you!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Hi Pepe, I just read your message today. Tomorrow I’ll post here the requested data. Many thanks!

Hi Pepe,

Here’s the link to the screenshot:

https://snipboard.io/OlzDry.jpg

Here is the system status:

https://quickforget.com/s/f32ab9b7dab240f5fbdcff7ca19cf8358328fa7073c86a34

Many thanks!

Hello adminiciwp

Thank you sharing more details.

As a first step, please try the following:
Disconnect the existing connection, to do that please head to https://YourSiteURL/wp-admin/admin.php?page=connection-test-admin-page

Locate the “Merchant Center” click on MC Disconnect, go to the “Google Account” and click Disconnect Google Account.

Then you can reconnect the extension, open your site’s WP-Admin, go to Marketing > Google Listings & Ads, and connect again to your Google/Merchant Center account, please make sure to grant all requested access:

Please let me know how it goes. ??

Best regards.

Hi Zubair.

Step 1 (Disconnect the existing connection). Got this message:

Response

Request:  DELETE /wc/gla/mc/connection

Status:   200

Response: {

    “status”: “success”,

    “message”: “Merchant Center account successfully disconnected.”

}

Step 2 (Disconnect Google Account). Got this message:

Response

{“status”:”disconnected”}

Step 3 (reconnect the extension). Got the same error message (above-mentioned).

The WooCommerce window (to grant all requested access) did not appeared.

Many thanks for your time.

P.S.: So, the problem was not solved.

Hello adminiciwp

Thank you for your reply.

Looks like you have successfully disconnected the Google Merchant Center.
That is a job well done!

Have you tried initiating the setup again?
Here are the steps you can follow to configure and create a new connection.
https://woo.com/document/google-listings-and-ads/#setup-and-configuration

Let me know if you still face the same issue after creating a new connection.
I am here for your assistance. ??

Best regards.