JSON API Error when adding contact to list

  • Resolved thebrockellis

    (@thebrockellis)


    6 years, 1 month ago

    We’re having an issue when trying to add a contact to a list when they already belong on another list.

    Scenario one) The user filling out the form is completely new to our service and we have no contact information for them at all. When they fill out the Constant Contact form on our website, their information is entered properly in Constant Contact and they are properly added to the list.

    Scenario two) The user is already apart of a list in our Constant Contact account but is registering for an event that would add them to a second list in Constant Contact. This scenario fails with the following error message: 

    [2019-02-08 18:49:02] API.INFO: Contact set to be updated ["Extra information",[{"form":"Schedule A Free Demo [TEST]"}]] []
[2019-02-08 18:49:02] API.INFO: json.field.note.value.invalid: The note b387d15bab1fd73939da333014a2127c does not exist. ["Extra information",["[object] (stdClass: {\"error_key\":\"json.field.note.value.invalid\",\"error_message\":\"The note b387d15bab1fd73939da333014a2127c does not exist.\"})"]] []

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Constant Contact

    (@constantcontact)

    We are checking on some things and will try to be back to you soon. We are able to recreate and get similar errors as shown above, so we do have a lead on things that will hopefully help resolve this.

    Plugin Author Constant Contact

    (@constantcontact)

    We have identified the issue related this and are tentatively planning to release hopeful fix in a 1.4.5 release.

    The issue relates to the submitting user being an existing content and the API not being able to match contact user note unique ID values.

    Plugin Author Constant Contact

    (@constantcontact)

    Marking as resolved since it’s a known issue with a fix found.

Viewing 3 replies - 1 through 3 (of 3 total)
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