Js error when cookieYes is aktivated

  • Resolved abonnoba

    (@abonnoba)


    1 month, 2 weeks ago

    We installed the newest version of cookieYes so we can use the Google Tag Manager with consent mode.
    The first problem was that we had to add the cookie by hand because the scanner didn’t catch the GTM Script that we implemented in the head.
    The second problem occurred some hours after we set everything up, we get this error message in the console and some parts of our site freeze or are not loaded.

    Uncaught InternalError: too much recursion
        createElement https://cdn-cookieyes.com/client_data/6f2f6bf44927f5ec00b60466/script.js:1
        createElement https://cdn-cookieyes.com/client_data/6f2f6bf44927f5ec00b60466/script.js:1
        createElement https://cdn-cookieyes.com/client_data/6f2f6bf44927f5ec00b60466/script.js:1
        createElement https://cdn-cookieyes.com/client_data/6f2f6bf44927f5ec00b60466/script.js:1
        createElement https://cdn-cookieyes.com/client_data/6f2f6bf44927f5ec00b60466/script.js:1
        createElement https://cdn-cookieyes.com/client_data/6f2f6bf44927f5ec00b60466/script.js:1
        createElement https://cdn-cookieyes.com/client_data/6f2f6bf44927f5ec00b60466/script.js:1
        createElement https://cdn-cookieyes.com/client_data/6f2f6bf44927f5ec00b60466/script.js:1
        createElement https://cdn-cookieyes.com/client_data/6f2f6bf44927f5ec00b60466/script.js:1



    We tried to turn off all the other plugins we don’t need in the trouble shoot mode, but the issue persists.

    Any suggestions ?

    Kind regards,
    Moritz

    • This topic was modified 1 month, 2 weeks ago by abonnoba.

    The page I need help with: [log in to see the link]

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  • Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @abonnoba

    Greetings from CookieYes!

    Please ensure you don’t add CookieYes CMP tag in Google Tag Manager while using the plugin.

    Plugin Support CookieYes Team

    (@cookieyesteam)

    Hi @abonnoba

    This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.

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