JS Error on frontend after update

  • Resolved Charlene

    (@cmspencer99)


    4 years ago

    Since updating to 3.0.1 there seems to be an issue on the frontend with the JS function:

    whatsapp-popup.js?ver=5.6.2:3 Uncaught TypeError: $(...).njtWhatsApp is not a function

    This is preventing the popup widget from loading, but whatsapp-popup.js had loaded on the file and contains a function for njtWhatsApp

    I’ve tried re-saving a number of settings, but no avail, nor does deactivating and reactivating the plugin help.

    Any advice?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Charlene

    (@cmspencer99)

    I can resolve the issue by making my theme dependent on the plugin JS nta-js-popup – however this seems the wrong way to do things and maybe better for nta-js-popup to be dependent on nta-js-global

    Thread Starter Charlene

    (@cmspencer99)

    Follow up to the above, both the app and my theme use a file called app.js and this I think may also be a cause of the conflict.

    • This reply was modified 4 years ago by Charlene.
    Plugin Support Bruce

    (@ninjateamwp)

    Hi @cmspencer99 ,

    Thanks for using WP Chat App and I am sorry to know about this issue!
    Could you please change your theme to another theme/default theme and see if the issue persist?

    Kind regards,
    -Bruce-

    Thread Starter Charlene

    (@cmspencer99)

    Hi apologies for the delay, yes it resolves when changing theme. We are re-working the theme anyway to use the Beaver Builder theme. For now we rolled back to 2.6 which works with our old theme.

    Thank you for your response.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @cmspencer99 ,

    Good to know you figured some things out now, so please fix the theme and when its stable you could use latest version of WP Chat App again.

    Many thanks,
    -Bruce-

    Thread Starter Charlene

    (@cmspencer99)

    The third party custom theme was the issue, resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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