JS Error

  • Resolved redswirl

    (@redswirl)


    3 years, 4 months ago

    Hi

    I am getting a JS error when using WP forms:
    Heads up! WPForms has detected an issue with JavaScript on this page. JavaScript is required for this form to work properly, so this form may not work as expected. See our troubleshooting guide to learn more or contact support.
    This message is only displayed to site administrators.

    I do not have Autoptomize or cache plugin activated, I’ve cleared browser cache and WordPress cache.

    It is the same theme and pagebuilder as on all my other sites. Beaver Builder and Astra, so can’t change them.

    Can you please see why this is happening?

    Many Thanks
    Vernita

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @redswirl,

    It looks like your site does have some kind of caching or optimization active. Please see this screenshot for reference – https://a.supportally.com/KzrWiM

    It may likely be your Beaver Builder theme and associated plugin that has some features enabled. Please take take a look to see if any are enabled.

    Otherwise, you can narrow down the source of the issue by following our Troubleshooting Guide here – https://wpforms.com/docs/getting-support-wpforms/

    You won’t need to necessarily deactivate anything permanently at this point, the first step is to identify where the issue is coming from, then we can move onto possible solutions.

    Please let me know how it goes.

    Kindly,

    Hi @redswirl,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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