jquery error/PayPal iframe not working on product pages

  • Resolved sinedave

    (@sinedave)


    4 years, 4 months ago

    We have noticed that we are getting very inconsistent loading of the iframe for the buy now functionality on product pages. We are also seeing the following error in the browser console:
    Any idea what might be going on? We are using Cloudflare as our CDN/Cacheing proxy.

    wc-braintree.min.js?ver=2.4.3:1 Uncaught TypeError: Cannot read property 'is_valid' of undefined
    at Object.<anonymous> (wc-braintree.min.js?ver=2.4.3:1)
    at i (jquery.js?ver=1.12.4-wp:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4-wp:2)
    at x (jquery.js?ver=1.12.4-wp:4)
    at XMLHttpRequest.c (jquery.js?ver=1.12.4-wp:4)
    • This topic was modified 4 years, 4 months ago by sinedave.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @sinedave,

    Thanks for reaching out about Braintree for WooCommerce! I’m sorry that you’re running into this issue, but I’ll be happy to help.

    As a starting point, I’d like to rule out any conflicts that might be causing the issue.

    • Would you please switch to a default theme, such as Twenty Twenty? If this resolves the issue, it looks like there’s a theme conflict.
    • Next, could you please try disabling all your plugins except for WooCommerce and Braintree for WooCommerce? If this fixes the issue, you can try re-enabling your plugins

      • one by one to find out which one is causing the issue.

    Could you please let me know what you find?

    Thanks,

    Jennifer

    Hey @sinedave,

    It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! ??

    Thanks,

    Jennifer

Viewing 2 replies - 1 through 2 (of 2 total)
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