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Resolved jitka88
(@jitka88)

1 year, 3 months ago
Hi, I have a problem with your plugin – the options are not viewed because of jQuery error:

jquery.min.js?ver=3.6.4:2 Uncaught TypeError: Cannot read properties of undefined (reading ‘id’)
at Object. (yayextra.js?ver=1.0:19:28)
at Function.each (jquery.min.js?ver=3.6.4:2:3003)
at Object. (yayextra.js?ver=1.0:18:11)
at Function.each (jquery.min.js?ver=3.6.4:2:3003)
at Object. (yayextra.js?ver=1.0:17:9)
at Function.each (jquery.min.js?ver=3.6.4:2:3003)
at HTMLDocument. (yayextra.js?ver=1.0:14:7)
at e (jquery.min.js?ver=3.6.4:2:30158)
at t (jquery.min.js?ver=3.6.4:2:30460)

Instalation:
- WP: 6.2.2
- Woo: 7.9.0
- YayExtra Lite: 1.2.1
- PHP 7.4
Co you know, where is the problem?

Thank you very much

J.

The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Support Bruce
(@ninjateamwp)

1 year, 3 months ago

Hi @jitka88 ,

Thanks for coming today!

It would be appreciated and make it easier and faster to debug and help you fix the issue, if you could give us a visual idea about it.

You can record a short screencast to show how the issue looks like visibly on your site.

Regards,
Bruce

Thread Starter jitka88
(@jitka88)

1 year, 3 months ago

Sorry – please look at the page: https://woo.weby-na-miru.cz/produkt/barva-na-kolo/

Plugin Support Bruce
(@ninjateamwp)

1 year, 3 months ago

Hi @jitka88 ,

I am checking with my colleagues, please anticipate our feedback as soon as possible during our tech support hours:

Mon – Fri | 8:30am – 5:30pm (GMT+7).

Regards,
Bruce
Plugin Support mialewp
(@mialewp)

1 year, 3 months ago
Hi @jitka88,

Good day!

Thanks for your patience.

We will fixed it on the next version, once it’s been released I will let you know as soon as possible. Please be patient.

Many thanks!

Mia
- This reply was modified 1 year, 3 months ago by mialewp.
Thread Starter jitka88
(@jitka88)

1 year, 3 months ago

Ok, thank you very much.

J.

Plugin Author YayCommerce
(@yaycommerce)

1 year, 3 months ago

Hi @jitka88

Please update to the latest version to fix your JS issues, and let me know if it works.

Best regards,

Tommy

Thread Starter jitka88
(@jitka88)

1 year, 3 months ago

Hi,

unfortunatelly, the problem is still here.

https://woo.weby-na-miru.cz/produkt/bulanci/

Any other advice?

Thanks

J.

Plugin Support mialewp
(@mialewp)

1 year, 3 months ago

Hi @jitka88,

We are so sorry for the inconvenience.

We will check it back and let you know as soon as possible.

Best regards,

Mia

Plugin Support mialewp
(@mialewp)

1 year, 3 months ago

Hi @jitka88,

Good day!

Thank you so much for your patience.

Please try updating the fixed version again and let us know if it works.

Looking forward to hearing back from you.

Many thanks!
Mia

Thread Starter jitka88
(@jitka88)

1 year, 3 months ago

Hi, the error is away, but the fileds are not shown anyway. Maybe there is some problem with the settings, I’ll try to go through again.

Thanks for your effort!

J.

Plugin Support Bruce
(@ninjateamwp)

1 year, 3 months ago

Hi @jitka88 ,

Please clear your cache too, and let us know if it works now or not.
If not, then you can give more details about the field which is not working?

Regards,
Bruce

Thread Starter jitka88
(@jitka88)

1 year, 3 months ago

Hi,

it was some problem with settings on my site ?? It’s shown now.

But – the price did not change even it should (as I expect).
https://woo.weby-na-miru.cz/produkt/bulanci/

Do you have idea where yould be a problem?

Thanks

Plugin Support mialewp
(@mialewp)

1 year, 3 months ago

Hi @jitka88,

Could you please reach out to technical support team via https://yaycommerce.com/support/ ?

We would like to check further on that.

Many thanks!

Mia

Thread Starter jitka88
(@jitka88)

1 year, 2 months ago

Sorry, another project started. I’ll let you know when I’ll come back to this topic.

Thanks! J.