jQuery Call Error: Session Variables not available

  • Resolved grahamthomas

    (@grahamthomas)


    2 years, 1 month ago

    As with a previous support query from monlinesupport a couple of months ago, some of our ticket buyers are getting this error message instead of seeing the shopping trolley when they click on ‘Add’ to start the purchase process.

    This only happens with certain browsers. Firefox on PCs works fine, as does Chrome. But Edge produces this error message and so does Chrome on Android. I haven’t yet been able to test other browsers.

    Our StageShow plugin is up-to-date, as is our theme and WordPress.

    Does anyone have any idea of what’s happening?

    Graham

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Malcolm

    (@malcolm-oph)

    This is usually because cookies are disabled or blocked. Sessions need cookies to work.

    Thread Starter grahamthomas

    (@grahamthomas)

    Thanks for that, Malcolm.

    We had a few people saying they couldn’t access the shopping trolley at various times during the sales period for two events at our community hall (in Brighton, UK). Once we discovered this I put a note on the events asking people to contact me if they had problems and I’d reserve tickets to be paid at the door. I had a few such messages from people, but it’s not possible to see if they all really had the same problem. Interestingly, I had no such messages in the three weeks leading to the second event on 29th Oct. Either nobody with cookies blocked was trying to buy tickets then or something, somewhere, changed so that the problem didn’t present itself.

    Thanks for the StageShow plugin. It’s much appreciated.

    Graham

Viewing 2 replies - 1 through 2 (of 2 total)
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