JPY price data is sent to Stripe Connect as hundredfold price
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Hi,
Price data of JPY with a product set in WooCommerce are sent to Stripe Connect as the wrong prices, hundredfold price of original one, and all the processing fail on Stripe. This is a much critical issue in Japan. Do you have any solution for that?
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Hi,
Although the amount is 1022700, the correct value is 10227
I understand what you are saying.
It would be great if you share your System Status Report, found under WooCommerce > Status on your site. That will help to investigate further.
I recommend enabling the Stripe debug mode, it is under WooCommerce > Settings > Payments > stripe > settings > advanced settings > Log error messages. Enable the debug mode, and save the settings.
Once enabled, please try to reproduce the issue again (Making a test order), if the issue happens again go to WooCommerce > System Status > Logs, check if there are errors being generated and let us know.
Cheers.
Hi,
Thanks for your message.
I’ve enabled the Stripe debug mode, purchased the product, and reproduced the issue again
Thanks for following up, please share a copy of any fatal error log found under WooCommerce > System Status > Logs. Can you see any error log related to Stripe over there? What is the error message received, if any?
Also, you can navigate to WooCommerce > settings > general and change the number of decimals to 2, and save. Does the issue persist after that?
Let us know what you find.
Hi @ihereira
Payment method on the website is just only Credit cards provided by Stripe, and all the payout processing, including payouts to servicers, are completely automated by Stripe Connect via Stripe API. Steps for payment flow is as follows;
- Order the product (purchasers pay to platform)
- Servicers provide their products to purchasers
- Purchasers complete orders (Platform pays to servicers)
Example) Case of purchasing ￥15,000 product
As for the 1st step above, a purchaser pays “￥15,000” including 10% tax “￥1,364” to the platform. As for the 3rd step, the platform earns 25% commission fee “￥3,409”, and the platform pays the rest of the revenue “￥10,227”, (15,000-1,364)*75%, to the servicer after the purchaser clicks the button “Complete Order”.
The current error has occurred on the above flow. Does this meet your question? Please let me know if you have any further questions.
Thanks,
Having investigation on my side for the issue of the zero-decimal currencies (such as the yen), where customers are incorrectly charged, the HivePress marketplace plugin I’m using sends the price data to Stripe via WooCommerce Stripe Payment Gateway, and the issue isn’t related to HivePress plugins.
I strongly believe that the cause is that when processing in Japanese Yen on the stripe side, it seems that the decimal point is processed as an integer instead of a decimal point. Therefore, when using it in Japanese yen, it is necessary to delete the 100 times part and use it.
Could you modify the WooCommerce or WooCommerce Stripe Gateway plugins to adjust for testing? If the test works, I believe that this issue will be fixed.
The following is the example for another plugin, but it would be good reference to modify plugins for you guys, just in case.
For Stripe Modify the following file
/wp-content/plugins/event-organiser-stripe/ class – eo – stripe – payment – gateway . phpbefore:
$total = intval( eo_get_booking_meta( $booking_id, ‘booking_amount’ ) * 100 );after:
$total = intval( eo_get_booking_meta( $booking_id, ‘booking_amount’ ) );Thanks,
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