Joinchat plugin redirection issue

Hello everyone,

Any help with this issue is much appreciated.

Thanks,
Deepak

Hello, the problem seems to have been solved.

This usually happens because of something si wrong closed in the html. Almost always some link in the footer without closing, an <a href="..."> without the </a>.

Hello @creapuntome

The issue still exists on the website. https://anaximpex.whitepearldemo.com/
Please help me with the issue.

Thanks,

Deepak

Hi @deepc01 Maybe you have cache, but your web is working correctly, look at my screenshot

Hello @davidlillo

The popup is opening correctly. I’m talking about the after you press the button “open chat” . When you click the button “open chat” the top menu opens up. I cleared my cache from my PC and also from wordpress admin panel. Can you try clicking on the button “open chat” and share the screenshot here.

Thanks,
Deepak

I would recommend that you uninstall all plugins and check where the source of the problem is. It is clear that there is a conflict and that it causes a JS error. Sorry, the problem is not Joinchat.

Thank you for the information and suggestion @monillo

@deepc01 No problem

The problem is on theme file https://anaximpex.whitepearldemo.com/wp-content/themes/law-firm-pro/assets/js/custom.js?ver=6.3, which is redefining the open() function which is a basic javascript function that Joinchat uses to open the link to WhatsApp.

To fix the problem edit that file and replace open with other e.g. menu_open at lines 29 and 30:

document.getElementById("open_nav").addEventListener("click", menu_open);
  function menu_open() {

Thank you very much @creapuntome . Much appreciated!

I’ll definitely try your suggestion.