Join via Browser frontend – User’s video not showing once joining meeting

  • Situation:
    I use Video Conferencing with Zoom plugin (free version) with LearnDash.
    In my use case, the host is typically using the Zoom app on their computer, and users join the Zoom meeting via the embedded ’Join via a browser’ block

    Issue:
    -The preview shows the user’s video fine. Once the meeting starts, the user video stream goes black.
    -Video/camera permissions are allowed on the computer and the browser.
    -The host (who is using the Zoom app) CAN see participants’ videos
    -Screenshot here: https://pasteboard.co/diwQK5yOIKLh.png

    What I’ve tried so far:
    -updated all plugins on my site, updated browsers
    -uninstalled and reinstalled the Video Conferencing w/ Zoom plugin
    -I’ve tried three different API connections (I have three Zoom accounts)
    -Tried on multiple browsers, cleared cache on browsers: Chrome, Edge
    **Interestingly, video camera DOES work in Safari and Firefox
    -This functioned correctly about ~4 weeks ago

    My client uses primarily Edge, and allows Chrome for their employees. I do need this to function on Chrome for an event this week for my client.

    Does anyone have any insight? Potential solutions or even additional troubleshooting suggestions? Thanks in advance!!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter liana3

    (@liana3)

    One more thing to add — if I Join the meeting via Browser directly in the browser (so outside of the embedded frame), the video DOES work.

    This leads me to believe that there is an issue with the plugin/embed feature, and not with the Join via Browser feature with Zoom.

    Thanks in advance again for any insight on this.

    Thread Starter liana3

    (@liana3)

    Oct 11th update – I’ve upgraded to Pro in hopes of resolving this issue – no luck.

    I have posted in the Pro forum for support.

    Thanks in advance.

    Plugin Author Deepen

    (@j_3rk)

    @liana3

    Yes i am aware of some issues occurring when using embedding solution – I will see if i can resolve this asap.

    Thanks for reporting.

    Hi! I have the same issue. Did you find the solution?

    Thank you!

    Thread Starter liana3

    (@liana3)

    @webchina No solution as of yet.

    Does anyone have any recommendations for a workaround? I would like users to join via browser (not the Zoom app).

    Thread Starter liana3

    (@liana3)

    Hello, are there any updates?
    Is anyone else having the same problem?

    @webchina .
    Could you help me with a problem on Bookly. I believe that you already get the same error months ago.

    In advanced, its Theo problem with the Button next stucked.

    Aparently an erro on PHP or Ajax Admin

    Tks so much.

    My e-mail is [email protected]

Viewing 7 replies - 1 through 7 (of 7 total)
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