Join Chat is not working

@liuhui5188 Could you send us URL, plz?

Hi @monillo

I am facing the same issue with my website https://www.spiresolutions.com/. Could you please assist. Thanks!

@rakshalal

Here is Joinchat. Maybe you have cache in your browser. Or you have set it to only show at the mobile version.

https://ibb.co/JjjSzYJ

Thanks @monillo

Yes, I can see it on mobile, but where can I change the setting to desktop as well?

Hey, got the option to change. Thanks!

@rakshalal Great ??.
C??NVERSATIONS = CONVER$ION

I just uploaded this new screenshot

https://ibb.co/4T9VCM7

I notice that you have the same message on every page of the website.

Think about it. When you go to a restaurant you don’t interact in the same way with the reception staff as with the wait staff. The former will ask you about the number of diners, reservations and guide you to a table. The latter will want to know what you want to eat, drink… In fact, they will guide you to the bill.

So, why don’t we interact with our users in the same way on all pages and sections of a website? It doesn’t make sense to tell them the same thing on every page, personalize your commercial argumentation and modify it based on where the lead is. Accompany them and direct them so that they can easily reach the product page or the page where the sale or conversion takes place.

I strongly recommend that you read this article carefully > https://join.chat/en/whatsapp-tips/how-to-improve-lead-generation/

Hi, @rakshalal. You need to disable in your Joinchat settings the “Mobile Only” option to show on desktop.

Hi, I have the same problem. Installed it without problems on several other sites, but on this site the icon is not visible.
https://devaf.nl/lamouche
Can the plugin Translatepress be causing this problem? It’s the only plugin I use now and I haven’t used on other sites.

@faberani For us the floating button is displayed > https://ibb.co/mB0hyCv

Hi Monillo,
Thank you for replying so quickly.
Okay, so you see it on mobile, but it is not visible on laptop. Not visible in Google Chrome or Safari.

Same solution:

Hi,?@rakshalal. You need to disable in your Joinchat settings the?“Mobile Only”?option to show on desktop.

Ah okay…thank you!