job has started, but not responded for 10 seconds

  • Hi,

    I alywas get the error JOB HAS STARTED, BUT NOT RESPONDED FOR 10 SECONDS when starting a backup. I tried a local file backup (database, files and plugins) and also via backup mail. Log are set to be sent by mail.

    I already checked: https://backwpup.com/docs/sending-in-log-files-for-the-support/ and https://backwpup.com/docs/sending-in-log-files-for-the-support/ but I don’t get any additional information. I can’t find any logfiles (not in the path where they should be nor in /var/log) and so I finally don’t have any idea left how to track the error down.

    I already cahnged the max script runtime to 300 s and also tried: define( ‘ALTERNATE_WP_CRON’, true ); with no different result.

    Here is my debug info (wich looks fine for me):

    
WordPress-Version: 4.9.4
BackWPup-Version: 3.4.4
PHP-Version: 7.0.22-0ubuntu0.16.04.1  (64bit)
MySQL-Version: 5.7.21-0ubuntu0.16.04.1
cURL-Version: nicht verfügbar
WP-Cron-URL:: https://www.mysite.de/wp-cron.php
Verbindung zum Server selbst:: Response-Test OK
Document root: /var/www/mysite/website
Temp-Verzeichnis:: /var/www/mysite/website/wp-content/uploads/backwpup-b2ca4a-temp/
Protokoll-Verzeichnis:: /var/www/mysite/website/wp-content/backup/logs/
Server: Apache
Betriebssystem: Linux
PHP-SAPI: apache2handler
Aktueller PHP-User: mysite
Maximale Skript-Laufzeit: 30 Sekunden
Alternative WP Cron: Aus
WP Cron abgeschaltet: Aus
Verzeichnis-Rechte: 0755
Server-Zeit: 8:42
Zeit der Website: 09:42
Zeitzone der Website: Europe/Berlin
Zeitverschiebung der Website: 1 Stunden
Sprache der Website: de-DE
Zeichensatz des MySQL-Clients: utf8
PHP-Memory-Limit: 256M
WordPress-Memory-Limit: 40M
Maximales WordPress-Memory-Limit: 256M
Benutzter Speicher: 12,00 MB
Deaktivierte PHP-Funktionen:: pcntl_alarm, pcntl_fork, pcntl_waitpid, pcntl_wait, pcntl_wifexited, pcntl_wifstopped, pcntl_wifsignaled, pcntl_wifcontinued, pcntl_wexitstatus, pcntl_wtermsig, pcntl_wstopsig, pcntl_signal, pcntl_signal_dispatch, pcntl_get_last_error, pcntl_strerror, pcntl_sigprocmask, pcntl_sigwaitinfo, pcntl_sigtimedwait, pcntl_exec, pcntl_getpriority, pcntl_setpriority, 
Geladene PHP-Erweiterungen:: Core, PDO, Phar, Reflection, SPL, SimpleXML, Zend OPcache, apache2handler, calendar, ctype, date, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, json, libxml, mbstring, mcrypt, mysqli, mysqlnd, openssl, pcre, pdo_mysql, posix, readline, session, shmop, sockets, standard, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xml, xmlreader, xmlwriter, xsl, zlib

    (I change the URL in the debug info / WordPress-Memory-Limit: 40M seems to be wrong, according to my wp-config.php 128 MB)

    • This topic was modified 7 years, 1 month ago by docu.
    • This topic was modified 7 years, 1 month ago by docu.
    • This topic was modified 7 years, 1 month ago by Jan Dembowski.
    • This topic was modified 7 years, 1 month ago by Jan Dembowski. Reason: Fixed formatting
Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Support happyAnt

    (@duongcuong96)

    Hi @docu
    Please go to BackWPup > Settings > Jobs, try to set Maximum Script Execution Time setting to about 25 seconds.
    If it not working,I think we have a permission problem in here, please try to make sure that 3 folder starts with backwpup-b2ca4a-* in your /var/www/mysite/website/wp-content/uploads/ are writeable, idealy you can chmod them to 775 or 777.

    Hope that helps!

    Thread Starter docu

    (@docu)

    Thanks for takinging the time @duongcuong96

    I set the Maximum Script Execution Time setting to 25 seconds -> no change.

    This is my /var/www/mysite/website/wp-content/uploads/ folder:

    drwxrwxr-x 10 mysite www-data 4096 Dez  1  2015 2015
drwxrwxr-x 14 mysite www-data 4096 Dez  1  2016 2016
drwxrwxr-x 14 mysite  www-data 4096 Dez  1 00:10 2017
drwxrwxr-x  4 mysite www-data 4096 Feb  1 00:03 2018
drwxrwxr-x  2 mysite www-data 4096 Dez 22 03:19 backwpup-b2ca4a-temp
drwxrwxr-x  3 mysite www-data 4096 Nov  2 11:34 cache
drwxr-xr-x  2 mysite  www-data 4096 Nov  5 13:41 flags

    There is only one folder starting with backwpup-b2ca4a-. Which names should the other two have? Permissions seem to be ok. They are the same starting from /website/wp-content/uploads/. Below that (/var/www/mysite) owner and group are root because mysite is the homefolder for the user mysite (ftp / chroot). Can that be the Problem? I thought it worked exactly that way in the past. And the full path is also shown in the debug info.

    Plugin Support happyAnt

    (@duongcuong96)

    @docu
    Could you please show me a screenshots of your job Files tab?

    Thread Starter docu

    (@docu)

    @duongcuong96

    Sure:
    Screenhost 1
    Screenshot 2

    It also happens with an new backup with only database backup and mail as the target. Same message and no log to start an investigation.

    Kind regards,
    Markus

    • This reply was modified 7 years, 1 month ago by docu.
    Plugin Support happyAnt

    (@duongcuong96)

    @docu
    Please set CHMOD 775 on the /wp-content/ directory and refresh the BackWPup dashboard. If that doesn’t help, try CHMOD 777. You can revert it to 755 once BackWPup has created its folder.

    Thread Starter docu

    (@docu)

    Hi @duongcuong96),

    just tried:
    find /var/www/mysite/website/wp-content/ -type d -exec chmod 775 {} +

    and after that also:
    find /var/www/mysite/website/wp-content/ -type d -exec chmod 777 {} +

    chmod worked as expected and set the correct rights to folders.

    -> No change, same error messages, no logs, no changes in debug information and no new folders.

    I just found out that the one-click-backup of the database one the dasboard works as expected. But probably there is no local storage involved.

    I also checked again an the backup worked till december 22. I cant’t remember any changes with regards to backwup and accessrights. Plugins can be Updated via the worpress frontend without problems so access rights must be (partly) correct. Does the plugin internally use full paths or relational ones from the wordpress basfolder?

    Kind regards,
    Markus

    Plugin Support happyAnt

    (@duongcuong96)

    @docu
    Go to BackWPUp -> Logs, did you see any log file in there?

    Thread Starter docu

    (@docu)

    @duongcuong96

    No, nothing newer than 22 december 2017.

    Plugin Support happyAnt

    (@duongcuong96)

    @docu
    I noticed that your log folder is: / var / www / mysite / website / wp-content / backup / logs /
    Could you please check that folder and give me the content of latest log file?

    Thread Starter docu

    (@docu)

    @duongcuong96
    Here is the latest log:

    <!DOCTYPE html>
<html lang="de-DE">
<head>
<meta charset="UTF-8" />
<title>BackWPup-Protokoll für Daily Backup von 22. Dezember 2017 am 3:18</title>
<meta name="robots" content="noindex, nofollow" />
<meta name="copyright" content="Copyright &copy; 2012 - 2017 Inpsyde GmbH" />
<meta name="author" content="Inpsyde GmbH" />
<meta name="generator" content="BackWPup 3.4.4" />
<meta http-equiv="cache-control" content="no-cache" />
<meta http-equiv="pragma" content="no-cache" />
<meta name="date" content="2017-12-22T02:18:46+00:00" />
<meta name="backwpup_errors" content="0" />                                                         
<meta name="backwpup_warnings" content="0" />                                                       
<meta name="backwpup_jobid" content="1" />
<meta name="backwpup_jobname" content="Daily Backup" />
<meta name="backwpup_jobtype" content="DBCHECK+DBDUMP+FILE+WPPLUGIN" />
<meta name="backwpup_backupfilesize" content="161733165" />                                         
<meta name="backwpup_jobruntime" content="44" />                                                    
</head>
<body style="margin:0;padding:3px;font-family:monospace;font-size:12px;line-height:15px;background-color:black;color:#c0c0c0;white-space:nowrap;">
[INFO] BackWPup 3.4.4; Ein Projekt der Inpsyde GmbH<br />
[INFO] WordPress 4.8.4 auf https://www.mysite.de/<br />
[INFO] Log-Level: Normal <br />
[INFO] BackWPup-Auftrag: Daily Backup<br />
[INFO] Logfile ist: backwpup_log_b2ca4a_2017-12-22_03-18-46.html<br />
[INFO] Backup-Datei ist: mysite_daily_2017-12-22_03-18-46_GOZMUSTD01.tar.gz<br />
<span datetime="2017-12-22T02:18:46+00:00" >[22-Dec-2017 03:18:46]</span> 1. Versuche, die Datenbank zu sichern &hellip;<br />
<span datetime="2017-12-22T02:18:46+00:00" >[22-Dec-2017 03:18:46]</span> Mit Datenbank wp_dv auf localhost verbunden<br />
<span datetime="2017-12-22T02:18:47+00:00" >[22-Dec-2017 03:18:47]</span> Datenbank-Backup ?wp_dv.sql.gz“ mit 2,64 MB zur Backup-Datei-Liste hinzugefügt<br />
<span datetime="2017-12-22T02:18:47+00:00" >[22-Dec-2017 03:18:47]</span> Datenbank-Backup fertig!<br />
<span datetime="2017-12-22T02:18:47+00:00" >[22-Dec-2017 03:18:47]</span> 1. Versuche, eine Liste der Verzeichnisse für das Backup zu erstellen &hellip;<br />
<span datetime="2017-12-22T02:18:48+00:00" >[22-Dec-2017 03:18:48]</span> ?wp-config.php“ zur Backup-Datei-Liste hinzugefügt.<br />
<span datetime="2017-12-22T02:18:48+00:00" >[22-Dec-2017 03:18:48]</span> 1563 Verzeichnisse zu sichern.<br />
<span datetime="2017-12-22T02:18:48+00:00" >[22-Dec-2017 03:18:48]</span> 1. Versuche, eine Liste der installierten Plugins zu erstellen &hellip;<br />
<span datetime="2017-12-22T02:18:48+00:00" >[22-Dec-2017 03:18:48]</span> Die Datei mit der Plugin-Liste ?mysite.pluginlist.2017-12-22.txt“ mit 2,79 KB zur Backup-Datei-Liste hinzugefügt.<br />
<span datetime="2017-12-22T02:18:48+00:00" >[22-Dec-2017 03:18:48]</span> 1. Versuche, eine Manifest-Datei zu generieren &hellip;<br />
<span datetime="2017-12-22T02:18:48+00:00" >[22-Dec-2017 03:18:48]</span> Die Datei manifest.json mit 5,96 KB wurde zur Backup-Datei-Liste hinzugefügt.<br />
<span datetime="2017-12-22T02:18:48+00:00" >[22-Dec-2017 03:18:48]</span> 1. Versuche, Backup zu erstellen …<br />
<span datetime="2017-12-22T02:18:48+00:00" >[22-Dec-2017 03:18:48]</span> Komprimiere Dateien als TarGz. Bitte habe einen Moment Geduld.<br />
<span datetime="2017-12-22T02:19:29+00:00" >[22-Dec-2017 03:19:29]</span> Backup wurde erstellt.<br />
<span datetime="2017-12-22T02:19:29+00:00" >[22-Dec-2017 03:19:29]</span> Archivgr??e ist 154,24 MB<br />
<span datetime="2017-12-22T02:19:29+00:00" >[22-Dec-2017 03:19:29]</span> 9811 Dateien mit 230,15 MB im Archiv.<br />
<span datetime="2017-12-22T02:19:30+00:00" >[22-Dec-2017 03:19:30]</span> Eine Sicherungsdatei gel?scht<br />
<span datetime="2017-12-22T02:19:30+00:00" >[22-Dec-2017 03:19:30]</span> 1. Versuche, die Datenbank zu prüfen &hellip;<br />
<span datetime="2017-12-22T02:19:30+00:00" >[22-Dec-2017 03:19:30]</span> Datenbank-Check fertig!<br />
<span datetime="2017-12-22T02:19:30+00:00" >[22-Dec-2017 03:19:30]</span> Eine alte Log-Datei gel?scht<br />
<span datetime="2017-12-22T02:19:30+00:00" >[22-Dec-2017 03:19:30]</span> Auftrag erledigt in 44 Sekunden.<br />
</body>
</html>
    Plugin Support happyAnt

    (@duongcuong96)

    @docu
    Really weird, normally the backwpup-*-logs and backwpup-*-backup should be created in your wp-content.
    Could you check the server log or give me your server log?

    Thread Starter docu

    (@docu)

    @duongcuong96

    I could but there is absolutely nothing in there at the time I try to make a backup…

    Thread Starter docu

    (@docu)

    @duongcuong96

    I didn’t change anything and I just found out that there is a new backup from march 7th from my planned backup. But since then there is no new backup. There is no log for march 7th. Pretty strange…

    And there is a log from march 9th (manual backup – with errors) but no backup at all.

    I just un- an reinstalled the plugin and folders backwpup-57f065-temp and backwpup-57f065-logs where created in my uploads (new ids parallel to the old ones) folder but backup still stops with “job has started, but not responded for 10 seconds”.

    Plugin Support happyAnt

    (@duongcuong96)

    @docu
    Ok, since the log folder has been created, please try the following:

    – Change the normal log to debug log:
    + go to BackWPUp -> Settings -> Logs -> Logging Level -> Debug(not translated )
    + Re-run the job again
    + go to BackWpUp -> Logs and give me your latest log file

    Thank you!

    Thread Starter docu

    (@docu)

    @duongcuong96

    Once again nothing there. I absolutely dont’get it…
    The rights must be ok, otherwise the folder would not have been created. But logs aren’t there. I must be missing something.

    Is it possible that you have a look at my installation?

Viewing 15 replies - 1 through 15 (of 17 total)
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