Job has started, but not responded for 10 seconds

Hello @fod85
Seems there is a permission issue, BackWPUp can’t create files, please try change your uploads folder permission (in wp-content) to 775 or even 777 (add write permission), then run the job again.

HI, Thank you for your quick reply. I was able to change the permission to 770 (the hosting support told me, i would not need 777 because of some reason he explained but I forgot meanwhile…)
It is still not working. Could you have a look please?

WordPress-Version: 5.7.2
BackWPup-Version: 3.9.0
PHP-Version: 8.0.3-he.1  (64bit)
MySQL-Version: 8.0.22-13
cURL-Version: 7.64.0
cURL-SSL-Version: OpenSSL/1.1.1d
WP-Cron-URL: https://your-local-hero.com/wp-cron.php
Server-Selbstverbindung: Response-Test OK.
Document root: /is/htdocs/wp11043846_O63MD7A5YD/yourlocalhero/wordpress/
Temp-Verzeichnis: /is/htdocs/wp11043846_O63MD7A5YD/yourlocalhero/wordpress/wp-content/uploads/backwpup-3781f9-temp/
Protokoll-Verzeichnis: /is/htdocs/wp11043846_O63MD7A5YD/yourlocalhero/wordpress/wp-content/uploads/backwpup-3781f9-logs/
Server: Apache
Betriebssystem: Linux
PHP-SAPI: apache2handler
Aktueller PHP-User: 
Maximale Skript-Laufzeit: 30 Sekunden
BackWPup Maximale Script-Ausführungszeit: 30 Sekunden
Alternative WP Cron: Aus
WP Cron abgeschaltet: Aus
Verzeichnis-Rechte: 493
Server-Zeit: 17:17
Zeit der Website: 19:17
Zeitzone der Website: Europe/Berlin
Zeitverschiebung der Website: 2 Stunden
Sprache der Website: de-DE
Zeichensatz des MySQL-Clients: utf8
PHP-Memory-Limit: 256M
WordPress-Memory-Limit: 256M
Maximales WordPress-Memory-Limit: 256M
Benutzter Speicher: 194,00 MB
Deaktivierte PHP-Funktionen:: syslog
Geladene PHP-Erweiterungen:: Core, PDFlib, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, timezonedb, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib

The permission is still 493. So the owner is not allowed to do anything but read. But anyone else can write and execute. This does not make any sense. Looks to me like you may have been hacked.

I was able to change the permission to 777, but it is still not working.
Please find a screenshot here: https://your-local-hero.com/wp-content/uploads/2021/06/Bildschirmfoto-2021-06-15-um-11.44.25.png

WordPress-Version: 5.7.2
BackWPup-Version: 3.9.0
PHP-Version: 8.0.3-he.1  (64bit)
MySQL-Version: 8.0.22-13
cURL-Version: 7.64.0
cURL-SSL-Version: OpenSSL/1.1.1d
WP-Cron-URL: https://your-local-hero.com/wp-cron.php
Server-Selbstverbindung: Response-Test OK.
Document root: /is/htdocs/wp11043846_O63MD7A5YD/yourlocalhero/wordpress/
Temp-Verzeichnis: /is/htdocs/wp11043846_O63MD7A5YD/yourlocalhero/wordpress/wp-content/uploads/backwpup-3781f9-temp/
Protokoll-Verzeichnis: /is/htdocs/wp11043846_O63MD7A5YD/yourlocalhero/wordpress/wp-content/uploads/backwpup-3781f9-logs/
Server: Apache
Betriebssystem: Linux
PHP-SAPI: apache2handler
Aktueller PHP-User: 
Maximale Skript-Laufzeit: 30 Sekunden
BackWPup Maximale Script-Ausführungszeit: 30 Sekunden
Alternative WP Cron: Aus
WP Cron abgeschaltet: Aus
Verzeichnis-Rechte: 493
Server-Zeit: 9:43
Zeit der Website: 11:43
Zeitzone der Website: Europe/Berlin
Zeitverschiebung der Website: 2 Stunden
Sprache der Website: de-DE
Zeichensatz des MySQL-Clients: utf8
PHP-Memory-Limit: 256M
WordPress-Memory-Limit: 256M
Maximales WordPress-Memory-Limit: 256M
Benutzter Speicher: 194,00 MB
Deaktivierte PHP-Funktionen:: syslog
Geladene PHP-Erweiterungen:: Core, PDFlib, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, timezonedb, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib

Hello @fod85
hmm seems strange, according to the server info, wp-cron access is working fine, could you please help me to change permission 777 of every folder start with backwpup-* in your wp-content/uploads folder? Then run the job again.
Thank you!

You mean changing the permission of the 3 backwpup-files, right? I did it but nothing changed:

WordPress-Version: 5.7.2
BackWPup-Version: 3.9.0
PHP-Version: 8.0.3-he.1  (64bit)
MySQL-Version: 8.0.22-13
cURL-Version: 7.64.0
cURL-SSL-Version: OpenSSL/1.1.1d
WP-Cron-URL: https://your-local-hero.com/wp-cron.php
Server-Selbstverbindung: Response-Test OK.
Document root: /is/htdocs/wp11043846_O63MD7A5YD/yourlocalhero/wordpress/
Temp-Verzeichnis: /is/htdocs/wp11043846_O63MD7A5YD/yourlocalhero/wordpress/wp-content/uploads/backwpup-3781f9-temp/
Protokoll-Verzeichnis: /is/htdocs/wp11043846_O63MD7A5YD/yourlocalhero/wordpress/wp-content/uploads/backwpup-3781f9-logs/
Server: Apache
Betriebssystem: Linux
PHP-SAPI: apache2handler
Aktueller PHP-User: 
Maximale Skript-Laufzeit: 30 Sekunden
BackWPup Maximale Script-Ausführungszeit: 30 Sekunden
Alternative WP Cron: Aus
WP Cron abgeschaltet: Aus
Verzeichnis-Rechte: 493
Server-Zeit: 16:47
Zeit der Website: 18:47
Zeitzone der Website: Europe/Berlin
Zeitverschiebung der Website: 2 Stunden
Sprache der Website: de-DE
Zeichensatz des MySQL-Clients: utf8
PHP-Memory-Limit: 256M
WordPress-Memory-Limit: 256M
Maximales WordPress-Memory-Limit: 256M
Benutzter Speicher: 194,00 MB
Deaktivierte PHP-Funktionen:: syslog
Geladene PHP-Erweiterungen:: Core, PDFlib, PDO, Phar, Reflection, SPL, SimpleXML, apache2handler, bcmath, bz2, calendar, ctype, curl, date, dba, dom, exif, fileinfo, filter, ftp, gd, gettext, hash, iconv, imap, intl, json, ldap, libxml, mbstring, mysqli, mysqlnd, openssl, pcre, pdo_mysql, pdo_sqlite, posix, pspell, session, shmop, soap, sockets, sqlite3, standard, sysvmsg, sysvsem, sysvshm, tidy, timezonedb, tokenizer, xml, xmlreader, xmlwriter, xsl, zip, zlib

Hello @fod85
hmm the issue really strange :/
Please help us try the following:
modify wp-config.php ( you can find this file in your root directory ), and BEFORE the line:
/* That’s all, stop editing! Happy blogging. */
add this line:
define('ALTERNATE_WP_CRON' , true );

After that, the Alternative WP Cron should be Enabled in your BackWPUp server info

Hi @duongcuong96
the code you gave me breaks my entire site. I tried twice to be sure that’s not my fault.

@fod85
so you have added the code incorrectly ??
It has to be something like this: https://prnt.sc/15q1ukf
After that, you will see Alternate WP-Cron enabled in BackWPUp server info: https://prnt.sc/15q1ynk

Hi @duongcuong96
alright, there was a mistake in the Code which was send to me by email. It was: define('ALTERNATE_WP_CRON' , true );
I inserted the correct code now and was able to do a backup but when opening it, I got an error message saying “error 2 – no file and no folder exists”
https://your-local-hero.com/wp-content/uploads/2021/06/Bildschirmfoto-2021-06-18-um-10.37.35.png
And I found the other backups, apparently the plugin makes a backup every day:
https://your-local-hero.com/wp-content/uploads/2021/06/Bildschirmfoto-2021-06-18-um-10.37.58.png
I planed a weekly backup every monday but it keeps losing my inputs.
I tried to open one of the older backups – same error message.

Hi @duongcuong96 do you have any idea how to solve this issue?

@duongcuong96 are you still there?

@fod85 sorry about the delayed response, could you please try download directly these backup files in your wp-content/uploads/backwpup-*-backups, using FTP or your cPanel file manager, after that can you open the archive correctly?
Thank you!

@duongcuong96 this is working. I see all files.

@fod85
okay, so there is something wrong with the download, please try the download again with another browser like Chrome / Firefox, can you open the file normally after that?
Thank you!