Job fails, saying it cannot create log directory

  • Resolved Carl Gross

    (@carlgross)


    4 years, 10 months ago

    Hello. I am trying to run a backup job, and it immediately fails with the on-screen error message, “Cannot create folder: /var/www/html/kabultec.org/wp-content/uploads/backwpup-1b50a2-logs” (screenshot). How can I troubleshoot/resolve this? Here is some more info.

    The process seems to have already been able to create a separate folder, in the desired directory, named backwpup-1b50a2-temp (screenshot).

    I have followed these steps and explicitly created the desired folder, with permissions 755. But when I tried to run the job, it failed in the same manner.

    There is nothing in the PHP error log.

    Thanks in advance.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter Carl Gross

    (@carlgross)

    I was able to resolve my issue. In my case, I did so by opening Settings–>Log, and specifying a correct, relative, path for the ‘Log file folder’ field.

    What was the previous value of the field “Log file folder”, and what did you put instead ?

    Thread Starter Carl Gross

    (@carlgross)

    Sorry, I didn’t note the previous value of the field. It started with something like /var/www and it ended with uploads/backwpup-1b50a2-logs/

    The new value I entered was:

    uploads/backwpup-1b50a2-logs/

    Plugin Support happyAnt

    (@duongcuong96)

    @noftal
    you also got the same issue?
    @carlgross yes that correct, you will need to enter relative path

    Well, my issue looked similar ; that’s why I asked.
    I posted a question in the forum for my concern.
    But unlike Carl Gross, my field “Log file folder” was by default properly set “default/bacwpup-xxxxxx-logs/”. So my issue is definitely not the same.

    Plugin Support happyAnt

    (@duongcuong96)

    @noftal
    ah I replied your thread ^^

Viewing 6 replies - 1 through 6 (of 6 total)
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