JKit – Gallery not working

Hello @yssaalber,

We apologize for the delay in our response. Could you please provide us with a screenshot or video demonstrating the issue? We have reviewed your site but have not identified the problem.

We’ll await further updates from you.

Thank You

Hi,

Please see below.

This section of images should be in 3 columns but it only shows one and is uneven in size even though I already declared it on the settings.

Thanks,

Hello @yssaalber,

Could you click the Apply button or update and refresh the page after configuring the Column? There might be an error in the Elementor Editor causing the changes not to take effect after configuring the widget.

To verify, you can try opening the browser console, where any error messages would typically appear.

https://balsamiq.com/support/faqs/browserconsole/

Previously, we tested it on our end, and the widget worked fine. If possible, could you export the respective section so that we can match the Gallery widget configuration with what’s on your site?

https://elementor.com/help/template-library/#how-to-export-templates

Video: https://drive.google.com/file/d/1XEShS7otzZEsFU_CA7kg90CgiCws4ERQ/view?usp=sharing

We’ll await your further updates.

Thank you.

Hi, ‘

I already clicked the apply and update button, after refreshing it still shows the same. I also checked the browser console.

Here’s the exported template on our site.

Hello @yssaalber,

We apologize for the delay in our response. We have checked it on our end, but it seems to be working fine. Could you please provide a screenshot of your browser console when you make changes?

Video: https://drive.google.com/file/d/18BJWm1ls1xmUMiWDhYYvxhizx8ed-rAT/view?usp=sharing

If possible, could you disable all plugins except Elementor and Jeg Elementor Kit and then check if the issue persists? There might be a plugin conflict causing this problem.

Additionally, you can try creating a new page for testing purposes and add a Gallery widget to that page. If there are no issues on the new page, you can try creating a new Gallery and deleting the old one (make sure the new Gallery doesn’t have any conflicts before deleting the old one).

We’ll await your further updates.

Thank You

Hello @yssaalber,

How are you? We hope you are doing well.

Regarding the issue you experienced earlier, have you been able to resolve it?

We would like to inform you that since there has been no conversation on this topic for a while, we will mark it as resolved.

If you have any other issues, please feel free to create a new forum topic.

Thank You