Jetpack XML-RPC – site health status

  • Resolved the5hining

    (@the5hining)


    4 years, 3 months ago

    Hello!

    On my “Site Health Status”

    I am getting 1 critical error stating: Wpcom Connection Test

    A healthy connection ensures Jetpack essential services are provided to your WordPress site, such as Stats and Site Security.

    Error smilecareproducts is not connected.: 200

    We recommend reconnecting Jetpack.

    Reconnect Jetpack now (opens in a new tab)

    I have done the following from researching possible fixes…
    1. deactivated Jetpack plugin and reactivate
    2. delete jetpack and reinstalled
    3. disabled all other plugins to check the status with just jetpack plugin… same error is shown
    4. I successfully connect my site

    I then went to debug my site with the JPdebugger…

    XML-RPC is not responding correctly ( 200 )
    It looks like XML-RPC is not responding correctly. Please make sure XML-RPC is turned on for your site and is set up to respond to all content types. You can test this yourself by running the following command from the command line:

    curl -A ‘Jetpack by WordPress.com’ -d ‘<methodCall><methodName>demo.sayHello</methodName></methodCall>’ https://smilecareproducts.com/xmlrpc.php
    The answer should be:

    <?xml version=”1.0″ encoding=”UTF-8″?>
    <methodResponse>
    <params>
    <param>
    <value>
    <string>Hello!</string>
    </value>
    </param>
    </params>
    </methodResponse>
    If you continue to get this error, please check out our troubleshooting guide or contact support.

    I’ve read that WP automatically has the XML-RPC enabled..

    Can anyone help me resolve this issue please, or help me understand where the source of the problem is?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi there. Thanks for the detailed description of the issue!

    Your xmlrpc.php file is redirecting to your site’s homepage.

    I would recommend that you check the following:

    1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall WordPress” button.

    2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the?xmlrpc.php file.

    3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once we are able to access your site’s?xmlrpc.php file, you should be able to connect Jetpack to?https://wordpress.com.

    Let me know how it goes!

Viewing 1 replies (of 1 total)
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