JetPack wp.com

  • Resolved crpeng

    (@crpeng)


    3 years, 5 months ago

    Recently, 3 of my sites experienced problem connecting to JetPack CDN on wp.com.
    They are needle.my, got1shop.com and tntsb.com

    The cconnections get blocked. Consequently, the sites either become slow, or broken images happen. To resolve that, I have to stop using JetPack Accelerator for serving static images.

    The servers are supposedly in Malaysia. They are hosted by different ISPs. Malaysia doesn’t ban WordPress. So this could be an issue on your side. Please investigate.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @crpeng

    On two of those sites, got1shop.com and tntsb.com Jetpack is not properly connected at this time. Would you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

    1. Go to the **Jetpack** menu in your WP-Admin dashboard
    2. Scroll down to find the *Connections* area.
    3. Click *Manage site connection*.
    4. Click **Disconnect** and follow the prompts to complete the disconnection process.
    5. Click **Set Up Jetpack** button to connect your site to WordPress.com again.

    This handy guide explains the full process in more detail:

    [https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack)

    Can you point us to some specific pages or images which are not loading correctly on needle.my?

    Thread Starter crpeng

    (@crpeng)

    I have reconnected tntsb.com and got1shop.com, so far so good.

    I have reconnected JetPack on needle.my also. As soon as I turn on JetPack , every image becomes a broken link. I have to turn it off now.

    Anonymous User 18700194

    (@anonymized-18700194)

    Please contact us via this contact form to continue receiving support on this issue.

    Be sure to include a reference to this thread and we’ll take a look.

Viewing 3 replies - 1 through 3 (of 3 total)
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