Jetpack won’t connect to WordPress.com

  • Resolved slabfudge

    (@blissicecreamparlour)


    3 years, 6 months ago

    Hi,

    I’ve tried everything to reconnect my site via Jetpack to WordPress.com – everytime it comes up with “We’re sorry, but an unexpected error has occurred”.

    Think I’ve tried all of the obvious – deactivated all plugins and set default theme, don’t think its the XML-RPC blocking it. Until recently it’s all worked perfectly!

    Any help would be greatly appreciated.
    Cheers
    Steve

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anonymous User 18700194

    (@anonymized-18700194)

    Hi @slabfudge –

    I have made an adjustment on our end. Could you kindly try uninstalling and reinstalling Jetpack?

    If you are still having issues, please try temporarily pausing Cloudflare and trying again in case that is interfering. By default Jetpack should work with Cloudflare, but if you have adjusted settings on Cloudflare it may be causing issues:

    https://support.cloudflare.com/hc/en-us/articles/218377098-WordPress-Jetpack-and-Cloudflare

    Thread Starter slabfudge

    (@blissicecreamparlour)

    Hi Bob,

    Thanks for your help in trying to resolve this issue, it’s driving me mad!

    Unfortunately I’ve just tried both of those possible solutions but I’m afraid to report it’s to no avail – still getting that same dreaded error message.

    I’ve got another WordPress.com account from another site, could it be anything to do with having multiple accounts?

    Cheers
    Steve

    Hi @blissicecreamparlour

    It is not related to the multiple users you have, since Jetpack is showing as connected with one account.

    I debug your domain at Jetpack systems and I recommend you contact your hosting support. You have a WordPress Managed hosting, and maybe they activated a module that is blocking Jetpack to connect fully.

    In case your hosting needs more information from our side, could you contact us via this contact form, please?

    Please include a link to this thread in your message.

    Let me know if you have any questions.

    My best regards,

    Michelle C.

    Thread Starter slabfudge

    (@blissicecreamparlour)

    Hi Michelle,

    Many thanks for your help, have sent a message via the contact form.

    Cheers
    Steve

Viewing 4 replies - 1 through 4 (of 4 total)
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