Jetpack thinks site is commercial, it is not

  • Resolved littlebear211

    (@littlebear211)


    1 month ago

    Jetpack plugin won’t let me view stats for free anymore, insisting that it is commercial. It is not. I make no money from it. I can’t seem to get in touch with a human anymore. Just plain bot that tells you to go to the forums. How to get the plugin to work without upgrading? I’m using free because I don’t have the funds to shell out ￡8 a month, wasn’t so bad when it was ￡35 a year, but ￡96 is a mass increase.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @littlebear211

    I have confirmed that your website is for non-commercial use only and therefore qualifies for our Free Stats plan. I have adjusted this in our records.

    To use Jetpack Stats for non-commercial sites, please follow the flow on this page to certify that your site is non-commercial:

    https://wordpress.com/stats/purchase/

    1. Check the boxes that apply to your site, which make it non-commercial

    2. You will be given the opportunity to make a contribution toward the service if you would like. Any contribution is greatly appreciated!

    Let us know if you have other questions or if there’s anything else we can do to help! 

    mackemlife

    (@mackemlife)

    I am currently having the same issue and not being able to actually speak to a human is ridiculous. I have spent an hour going around in circles trying to get resolved.

    Thread Starter littlebear211

    (@littlebear211)

    thankfully, the person above fixed it for me @mackemlife. Hopefully they can for you too. But yep, what happened to good old customer service and being able to speak to a human when you needed? I get using bots to filter and also cut down things that are in the FAQ, but man I hate that this is the way businesses are going nowadays. I want the human contact back and people keeping their jobs to actually get decent support.

    Hopefully @bruceallen can help you too

    Mike Stott

    (@mikemayhem3030)

    Hi @mackemlife can you let us know your website address and I’ll take a look for you

    mackemlife

    (@mackemlife)

    https://mackemlife.uk

    Mike Stott

    (@mikemayhem3030)

    Hi @mackemlife

    Looking at the classification reason it states adsense but I cannot see that on your site so I’ve classified it as non-commercial.

    As above,

    To use Jetpack Stats for non-commercial sites, please follow the flow on this page to certify that your site is non-commercial:

    https://wordpress.com/stats/purchase/

    1. Check the boxes that apply to your site, which make it non-commercial

    2. You will be allowed to make a contribution toward the service if you would like. Any contribution is greatly appreciated!

Viewing 6 replies - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.

Tags