Jetpack Support make me feel like a valued customer

I’ve reached out for help many, many times over the years and every time, Jetpack Support have been quick to give me detailed, accurate and very helpful support. Fixing my problem, explaining the issues/cause and are very friendly.

Every Happiness Engineer I’ve dealt with takes understands my problem straight away, makes me feel like a valued customer and checks to make sure I’m happy with the support they provide.

Even when the problem I experience is not directly related to Jetpack, for example, caused by the theme, plugins or a downstream CDN, Jetpack still points me in the right direction with a good explanation and other steps I should take.

In my experience, the quality of information you give Jetpack about your problem, the better Jetpack can help you. I make sure I describe the problem really good, explain in detail as much information as possible, including troubleshooting I’ve already done myself. So, give good quality information… get back good quality support.

BIG thank you, Jetpack Happiness Engineers!