Jetpack Subscription widget not working correctly

  • Hi I’ve got an issue with my site https://fernleyfamilytree.com and the Jetpack Subscription widget.

    To summarise when I installed the Jetpack subscription widget I could type in an email address, but then it stayed there greyed out and I couldn’t overtype it with another.

    I placed the widget in my footer, and to test it sent a subscription email to my test email address. The email was received but my email address remained in the email field but greyed out. I was unable to then type a different email address. I logged out from my wordpress account, and viewed my site, but my address was still there. I looked on several browsers,to see if it was an issue with Safari, but the same problem persisted.

    So I deleted the widget and then installed it again, but it still showed my email address. Deactivating all my plugins had no effect, so I disconnected and reconnected Jetpack, but still the problem persisted. As I final test I changed themes and installed the widget and it worked fine, so assume it’s an issue with Ocean WP.

    Also the colour of the subscribe button is blue rather than black, although that could be the way I’ve got my site set up.

    Can you investgate please.

Viewing 1 replies (of 1 total)
  • Shahin

    (@skalanter)

    Hello @davejf,

    Thank you for reaching out,

    I fully examined the issue you have raised on this topic and could not see it on my end.

    I passed all settings and saw no issue with adding a new subscription and also didn’t see any styling issue on the widget; please check the attached screenshots at this link: https://postimg.cc/gallery/v9G1Sfv

    Kindly share the following info that could help us understand the issue you described better and hopefully help you resolve it:

    1. Detailed explanation of the issue you are experiencing; when did you first notice the problem occurring (after a particular update, using a specific device, etc), as well as the steps of you take that trigger the issue in case the issue is not constantly present on your website, especially on the frontend. You can attach screenshots or a short video of the issue.

    2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.
    You can upload your files using one of the following online services:
    https://postimages.org
    https://imgbb.com
    https://loom.com
    https://drive.google.com

    Please keep us posted,
    Best Regards

Viewing 1 replies (of 1 total)
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