Jetpack subscription widget is not working

  • Resolved cafelove11

    (@cafelove11)


    2 years, 10 months ago

    I’m receiving emails from my site when people enter their name and email, but the email contains nothing else, other than the fact it was sent while the person was on one of my posts, linked. I finally figured out that it was from the subscription widget but other than the submission being saved on “Feedback” on the WordPress dashboard, I can’t find a list of subscribers or whether or not if they’re receiving content from my site after they subscribe.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    Thanks for contacting Jetpack support.

    I’ve checked internally for https://cafelove.org and I see you have subscriptions enabled on Jetpack. However, the form I’m seeing on that page https://cafelove.org/?p=109 is a regular Jetpack contact form rather than a subscription form. That’s why you’re just getting name and email submissions to your email and on the “Feedback” section of your WordPress dashboard.

    To correctly add a subscription form to your site, head over to the Appearance → Widgets section of your WP-Admin dashboard and search for the Subscription Form block. When you add that block/widget to your sidebar, you should see a smaller form with just an Email Address field and a Subscribe button. Note that you can also add the form from Appearance → Customize.

    Thread Starter cafelove11

    (@cafelove11)

    Thank you! Is there a way to add the previous people that filled out the regular form to this subscribers list so they get future posts?

Viewing 2 replies - 1 through 2 (of 2 total)
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