Jetpack is connected but says in Site Health That it’s Not?

  • Resolved lauralsweet

    (@lauralsweet)


    3 years, 8 months ago

    HELP! I’ve been using jetpack without a conflict for months. After deactivating it to check on some plugins, it won’t connect to social media. AND site health keeps telling me I need to connect, but I’m connected! If I try to set up the social media sharing, it sends me to wordpress.com and then asks me to check my primary connection. Then I seem to go round in circles.

    I have a self-hosted wordpress site and it seems like it’s getting confused between wordpress.com and www.remarpro.com or something. I want to work within my own wordpress dashboard.

    I’ve got php 7.4 and the latest wordpress update. What’s the problem?

    Please advise.

    • This topic was modified 3 years, 8 months ago by lauralsweet.
    • This topic was modified 3 years, 8 months ago by lauralsweet.
    • This topic was modified 3 years, 8 months ago by lauralsweet.
    • This topic was modified 3 years, 8 months ago by lauralsweet.

    The page I need help with: [log in to see the link]

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  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @lauralsweet

    I ran some tests on your site, and it seems that although your domain has a valid SSL certificate, it is still possible for one to access your site via HTTP. In fact, your visitors and search engines can use either HTTP or HTTPS to access your site.

    This is an issue for search engines, since it often causes confusion and duplicate content, but it is also an issue for your site’s communication with WordPress.com, as our system does not know whether it should connect to your site via one or the other address.

    To solve this issue, I would recommend that you change your site’s URL to HTTPS (you can do so under Settings > General in your dashboard), and then ask your host for help redirecting all traffic from HTTP to HTTPS.

    If your host is unable to help with that, you can follow the instructions here to do so:
    https://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/

    Once that’s done, try to reconnect your site to WordPress.com once again; that should solve your issue.

    Thread Starter lauralsweet

    (@lauralsweet)

    Bruce,
    I can’t thank you enough!That worked.

    You helped me immensely. No one ever taught me the proper way to secure my SSL and to properly redirect http to https.

    I used the simply SSL plugin but if it causes me any problems or conflicts, now I at least know how to do it manually as well.

    Thank you again!

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