Jetpack stats — too few visits

Hi there,

Jetpack stats logs a visit when we detect the Jetpack stats pixel being loaded inside an active, focused browser tab.

Network requests made by bots and search engine crawlers that don’t result in an actual pageview are not logged, nor are “views” by traffic referral systems that only loads a page in the background or in a hidden iframe on a page rather than an active browser window.

Understand. The numbers still do not come close to adding up. Example: I put up a new post about 6 hours ago and according to my log file, 98 requests for “GET /new-post-title…” have been served, of which 60 came from unique IP addresses. Does Jetpack perhaps throw out hits from Twitter and Facebook? There are 58 of those out of the 98. Each one represents a click from a friend / follower responding to my posting of the new post’s URL on those platforms.

Given all of the above, how many visits does Jetpack report for the new blog post?

3.

If this all sounds to you like it might represent some sort of problem, I will be happy to share log files with the Jetpack team.

Hi there,

Can you please let us know what’s your site’s address so we can have a look? It might be something on your side blocking the stats from being recorded on our end.

Yes, it is https://suddenlyathome.net [ 67.207.90.244 ] .

Thanks. It looks alright on this end, so can you reach out here with the log details and what not? Our support team will take a look.

Here are about 6 hours of the server log from the time the post went up: [ https://dawson.nu/misc/sah-log.txt ]. The post’s ID on the site is /prophylactics-therapeutics-and-astrazeneca/ and there are 77 GET requests for it in this time. Jetpack stats showed 3 visits by the end of this period. (The log has been edited to remove requests from my IP own address and that of the server itself, mostly WordPress plugins’ housekeeping.)

Thanks. Please do reach out to support directly using the link I gave above.