Jetpack Stats on Dashboard

  • Resolved savingtalents

    (@savingtalents)


    1 year, 7 months ago

    On my Dashboard page on one of my websites, the Jetpack Stats are cut off. I can’t see the right column with search terms, etc.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Cena (a11n)

    (@cena)

    Hi @savingtalents ,

    Do you have a URL we can take a look at? It’s possible the site isn’t properly connected to Jetpack, but we’ll need a link to the site to run some diagnostics.

    Best,

    Cena

    Thread Starter savingtalents

    (@savingtalents)

    https://www.savingtalents.com

    Thanks for sharing the URL. I checked and your website is properly connected with the Jetpack plugin. We need this connection in order to record the stats.

    I also checked, and the stats for your website are getting recorded properly. You can check them here https://wordpress.com/stats/day/

    Could you share a screenshot so we can see what you’re describing?

    You can create screenshots using something like Snipboard or Imgur and post the link here.

    Best,

    Thread Starter savingtalents

    (@savingtalents)

    Here is the link on Imgur. As you can see, the right side of the dashboard part is cut off entirely. I can’t see the top searches part anymore.

    View post on imgur.com

    View post on imgur.com
    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @savingtalents

    Thanks for providing the screenshots. It appears that the problem occurs in your WP-admin when viewing the Stats, rather than in the WordPress.com Dashboard. This might be due to a conflict with a theme or plugin. To investigate this further, I suggest installing the Health Check & Troubleshooting plugin. Once installed, enable only the Jetpack plugin during the troubleshooting process to determine if the issue continues.

    Please keep us updated on your progress!

    Thread Starter savingtalents

    (@savingtalents)

    Did that, the issue is still there.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @savingtalents –

    I’m sorry for the continued trouble. Unfortunately, I wasn’t able to replicate the issue. When you took that screenshot, that was with all plugins other than Jetpack disabled?

    I’d recommend:

    • Testing in a different browser to rule out a browser issue
    • Try enabling the “New Stats Experience” in Jetpack. We have directions here. It is possible that the new experience may get around the issue.

    Let us know what you find out.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @savingtalents,

    It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 8 replies - 1 through 8 (of 8 total)
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