Jetpack stats not working properly

  • Resolved ausar920

    (@ausar920)


    1 year, 7 months ago

    Hello,

    Since mid-July, the stats of my website https://orchid-info.org/ stopped working properly.

    On my PC, they appear but an error message shows: “Jetpack encountered an error and could not display the dashboard. Please try to refresh the page”, in French: “Jetpack a rencontré une erreur et n’a pas pu afficher le tableau de bord. Veuillez essayer de rafra?chir la page.”

    Here are some informations you might need:

    ### wp-core ###

version: 6.3
site_language: fr_FR
user_language: fr_FR
timezone: Europe/Paris
permalink: /%category%/%postname%/
https_status: true
multisite: false
dotorg_communication: true

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Astra Child (astra-child)
version: 1.0.0
author: Brainstorm Force
author_website: https://wpastra.com/about/
parent_theme: Astra (astra)
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, editor-color-palette, infinite-scroll, widgets, menus
theme_path: /home/orchidb/www/wp-content/themes/astra-child
auto_update: Désactivé

### wp-parent-theme ###

name: Astra (astra)
version: 4.1.7
author: Brainstorm Force
author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
theme_path: /home/orchidb/www/wp-content/themes/astra
auto_update: Désactivé

### wp-themes-inactive (3) ###

Hello Elementor: version: 2.8.1, author: L’équipe d’Elementor, Mises à jour auto désactivées
Twenty Twenty-Three: version: 1.2, author: L’équipe WordPress, Mises à jour auto désactivées
Twenty Twenty-Two: version: 1.4, author: L’équipe WordPress, Mises à jour auto désactivées

### wp-mu-plugins (1) ###

WP STAGING Optimizer: version: 1.5.1, author: René Hermenau

### wp-plugins-active (14) ###

Akismet Anti-Spam: Spam Protection: version: 5.2, author: Automattic - Anti Spam Team, Mises à jour auto désactivées
Backup Duplicator & Migration - WP STAGING: version: 3.0.1, author: WP-STAGING, WPStagingBackup, Mises à jour auto désactivées
CookieYes | GDPR Cookie Consent: version: 3.1.1, author: CookieYes, Mises à jour auto désactivées
Imagify: version: 2.1.1, author: Imagify – Optimize Images & Convert WebP, Mises à jour auto désactivées
iThemes Security: version: 8.1.7, author: iThemes, Mises à jour auto désactivées
Jetpack: version: 12.4, author: Automattic, Mises à jour auto désactivées
Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: version: 3.1.69, author: Brevo, Mises à jour auto désactivées
SEOPress: version: 6.9, author: The SEO Guys at SEOPress, Mises à jour auto désactivées
Site Kit by Google: version: 1.106.0, author: Google, Mises à jour auto désactivées
Spectra: version: 2.7.4, author: Brainstorm Force, Mises à jour auto désactivées
Starter Templates: version: 3.3.0, author: Brainstorm Force, Mises à jour auto désactivées
UpdraftPlus - Backup/Restore: version: 1.23.8, author: UpdraftPlus.Com, DavidAnderson, Mises à jour auto désactivées
WP-Optimize - Clean, Compress, Cache: version: 3.2.17, author: David Anderson, Ruhani Rabin, Team Updraft, Mises à jour auto désactivées
WPForms Lite: version: 1.8.2.3, author: WPForms, Mises à jour auto désactivées

### wp-plugins-inactive (1) ###

Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Mises à jour auto désactivées

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
imagick_version: 3.7.0

### wp-server ###

server_architecture: Linux 5.15.80-ovh-vps-grsec-zfs-classid x86_64
httpd_software: Apache
php_version: 8.0.30 64bit
php_sapi: fpm-fcgi
max_input_variables: 16000
time_limit: 165
memory_limit: 512M
max_input_time: -1
upload_max_filesize: 128M
php_post_max_size: 130M
curl_version: 7.64.0 OpenSSL/1.1.1n
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2023-08-10T11:18:20+00:00
utc-time: Thursday, 10-Aug-23 11:18:20 UTC
server-time: 2023-08-10T13:18:18+02:00

### wp-database ###

extension: mysqli
server_version: 5.7.42-log
client_version: mysqlnd 8.0.30
max_allowed_packet: 33554432
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/orchidb/www/wp-content
WP_PLUGIN_DIR: /home/orchidb/www/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: false
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Indéfini
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: (hidden)
ssl_cert: No
time_diff: undefined
version_option: 12.4:1691665401
old_version: 12.3:1688710452
public: Public
master_user: #3 (hidden)
is_offline_mode: off
is_offline_mode_constant: off
current_user: #3 (hidden)
tokens_set: Blog User
blog_token: (hidden)
user_token: (hidden)
version: 12.4
jp_plugin_dir: /home/orchidb/www/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Wed, 08 Feb 2023 13:54:04 +0000","finished":"Wed, 08 Feb 2023 13:54:07 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"4"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[4],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/orchid-info.org","siteurl":"https:\/\/orchid-info.org","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### google-site-kit ###

version: 1.106.0
php_version: 8.0.30
wp_version: 6.3
reference_url: https://orchid-info.org
amp_mode: no
site_status: connected-site
user_status: authenticated
verification_status: verified-non-site-kit
connected_user_count: 1
active_modules: site-verification, search-console, adsense, analytics, analytics-4, pagespeed-insights
recoverable_modules: none
(hidden)

### wpforms ###

version: 1.8.2.3
lite: Sep 9, 2022 @ 5:30 
upload_dir: Accessible en écriture
total_forms: 2
total_submissions: 21

    On my iPad (iPadOS 16.2, Jetpack app V22.9), the stats just cannot load and this message shows on each stat line: “An error occured”, in French “Une erreur est survenue.”

    I am not sure if an update caused this or if it is a bug. What do you think?

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hey @ausar920 – I checked the Jetpack connection for the site and it is good at the moment so there shouldn’t be an issue on your side.

    Could you please try to disconnect and reconnect the Jetpack plugin? Let us know if you still see the issue. If yes, could you please share a full screenshot of your screen where you see the error message? You can upload the screenshot on your Google Drive, Dropbox, OneDrive, iCloud, or any other similar cloud storage service and share a link with us here.

    Thread Starter ausar920

    (@ausar920)

    Hello,

    Thank you for your help. I tried to disconnect and reconnect, and then I even uninstalled the plugin but unfortunately it did not work. Here you can see screenshots from my iPad and computer after the attempts to fix the issue: https://drive.google.com/drive/folders/1fmFg8Z5d4vsjlBNPUxFWTAzONyM7s62n?usp=sharing

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Thanks, @ausar920 – it appears there may be something else installed on the site that’s causing problems. The quickest way to figure out if something is interfering is to test for a theme or plugin conflict.

    I know it’s less than ideal, but could you please try the following:

    • Temporarily deactivate all the site’s plugins except for Jetpack and clear your browser’s cache. Then try disconnect/reconnect Jetpack again. If It works, then we’ll know that another plugin is conflicting here. You can re-enable your plugins one by one, trying disconnect/reconnect Jetpack in between, until you find the one causing the conflict. You can leave it disabled or reach out to the plugin developer for a fix.
    • If disabling plugins doesn’t help, it may be the theme. Temporarily switch your theme to a WordPress default theme like Twenty Twenty. Then try disconnect/reconnect Jetpack again. If It works, then you know it’s a problem with the theme, and you can reach out to the theme developer for a fix.
    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @ausar920,

    Do you have any updates on this one? We usually close unreplied form thread after one week of inactivity.

    Thread Starter ausar920

    (@ausar920)

    Hi @bizanimesh and @erania-pinnera,

    So I did what you asked with all the plugins, and the stats are working again! Even when all plugins are activated, for now anyway.

    Thanks for your help!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Jetpack stats not working properly’ is closed to new replies.