Jetpack Stats Not Working

  • Resolved tutorialdeep

    (@tutorialdeep)


    1 year, 4 months ago

    My website Jetpack stats are not showing. Also, when I am checking the console, it’s showing some Jetpack URL 403 errors.

    Please help me with this.

    The page I need help with: [log in to see the link]

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  • Plugin Support Chatoxz (a11n)

    (@chatoxz)

    Hello there,

    Thanks for reaching out; we hope you are doing well.

    My website Jetpack stats are not showing. Also, when I am checking the console, it’s showing some Jetpack URL 403 errors.

    I can see that your Jetpack connection is not working correctly, that is something needed to correctly sync the stats.

    Can you reach out to your host and ask them if the PHP XML extension is installed and active on your server? If it’s not installed PHP won’t be able to parse XML, which will result in the error being reported.

    Please let us know if this worked out.

    Greetings,

    Thread Starter tutorialdeep

    (@tutorialdeep)

    It was working before updating to the latest version of Jetpack. It means PHP XML is working fine on my hosting server. But After, I updated Jetpack to the latest version, the stats are not showing

    Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – I see currently Jetpack is fully disconnected from your site – could you please first connect the Jetpack to your site following the steps here.

Viewing 3 replies - 1 through 3 (of 3 total)
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