Jetpack Stats lost

  • Resolved kimi07

    (@kimi07)


    1 year, 10 months ago

    Had a bug on our website and so had to resign site but now we are back and jetpack stats have been lost. Out site has been live for more than 10 years but now just showing a couple of weeks stats.

    Can you please help us recover all out stats?

    Thanks

    Salha

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Did the site URL change at all when you made those site changes? If so, what was the original site URL?

    Do you have any staging or production sites with a different URL? If so, what is that other URL?

    If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter kimi07

    (@kimi07)

    Hello,

    No we did not change the site url recently but in 2017 we moved from elleafrique.com to teakisi.com

    Thread Starter kimi07

    (@kimi07)

    Hello, is there anyone to help please. Its been more than 5 days waiting for an answer

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @kimi07 –

    I apologize for the delay in responding. We’re working through a backlog of support requests. Thanks for your patience.

    The good news here is that I don’t see stats data missing from your site and I can view stats going back to April of 2020 for your site.

    I suspect that you aren’t viewing the proper view. Please review this documentation to make sure that you don’t have your view narrowed down to a specific view:

    https://jetpack.com/support/jetpack-stats/traffic-dashboard/

    Let us know if you continue to have issues.

Viewing 4 replies - 1 through 4 (of 4 total)
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