Jetpack Stats error

  • Resolved xaviermi

    (@xaviermi)


    10 months ago

    I’m having the problem you can see in the screenshot. When I’m in the WordPress dashboard, the Jetpack Statistics section doesn’t load anything… this problem only occurs on one of my websites, on 3 others all managed with the same account/login, they show the stats correctly. What could it depend on? Can you intervene in some way?

    Screenshot here: https://ibb.co/dm5VK1s

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Animesh Gaurav (a11n)

    (@bizanimesh)

    Hello there – could you please go to Jetpack ? Settings ? Traffic and under Jetpack Stats, click on dropdown arrow button and click on Enable a new Jetpack Stats experience. Let us know how it went. If the issue is still there, please share your site address so that we can have a look in case there is any Jetpack connection issue.

    Thread Starter xaviermi

    (@xaviermi)

    Hi… I solved it by doing the opposite of what you indicate in your message… disabling the voice “Enable a new Jetpack Stats experience” now I see everything correctly.

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @xaviermi,

    Great to hear that you’ve managed to resolve the issue! Well done!

    I’m going to mark this as resolved and if anything else comes up, feel free to open a new thread!

    Ciao!

Viewing 3 replies - 1 through 3 (of 3 total)
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