Jetpack Stats does not show traffic on restricted pages

Hello, there.

Jetpack Stats are designed in such a way that it only counts activity on a public site from users that are not logged in – Please see the “How Traffic is Counted” section here for more details:

https://wordpress.com/support/stats/#traffic

In order to track logged-in users, you would need to add that functionality via another plugin.

Please let us know if you have any other questions!

Thanks for the info MadHatter

I don’t know if I need to add another plugin. In the link you sent there is a section for tracking logged-in-users.

If your site is set to private, views by you and other logged-in members of your site are counted. If your website is plugin-enabled you can control which user views will be counted in your stats for private sites by going to Jetpack → Dashboard → Settings → Traffic → Site Stats. There, you can change the Count logged in page views from setting for each user role.

I have gone to the jetpack → settings → traffic and have added the members user roles to the section called “Count logged in page views from:”. Unless I’m mistaken, but would that not now count members visits/views on the restricted pages?

Hi again!

That would only work if your entire site was set to “private,” which would only allow logged-in users to see any part of your site, which is not typical. That setting is in your site’s wp-admin under Settings > Privacy from the left-hand menu.

Generally, folks have a site that is publicly viewable, but has hidden pages or content for logged-in users, which I imagine your site to be like – Though that’s just a guess, since I don’t know your site’s URL.

Hi there,

It has been one week since we have heard from you, so I’m marking this topic as resolved.

But if you have any further questions or need some more help, you’re welcome to reply here or open another thread.