• Resolved denise

    (@denise6971)


    After creating a staging site all of my Jetpack stats and followers are gone. It is showing my live site as new. Please help.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Fotis

    (@fstat)

    Hi there,

    I was able to successfully transfer both your followers and your stats from your staging to your live site.

    Thread Starter denise

    (@denise6971)

    @fstat thank you so very much, you’re the bomb.

    Plugin Support Fotis

    (@fstat)

    You’re most welcome ??

    Thread Starter denise

    (@denise6971)

    It happened again, all of my stats are gone. I’ve used staging for updating, trying new plugins and never had this happen until recently. Could you please help me again and let me know what I am doing wrong, possibly?

    Thread Starter denise

    (@denise6971)

    After migtating my site to a new host my jetpack stats have disappereared. Can you help me get them back, pretty pretty please with a cherry on top. fortheloveofgeese.com

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    Hi @denise6971

    The site had become mixed up with your staging site. I’ve now merged the stats and migrated your subscribers.

    In future, it’s best if you can start a new thread and link to the old one, as it’s easy for us to miss new comments on old resolved threads.

    Thanks!

    Plugin Contributor Dan (a11n)

    (@drawmyface)

    I’d also suggest using Staging Mode on your staging site in future to prevent this from happening again:
    https://jetpack.com/support/staging-sites/

    Hope that helps!

    Thread Starter denise

    (@denise6971)

    @drawmyface actually i did create a staging site in softaculous with jetpack disabled.

    Thread Starter denise

    (@denise6971)

    @drawmyface thank you

Viewing 9 replies - 1 through 9 (of 9 total)
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