Jetpack Social Fails Connection to Mastodon

  • Resolved pixelkingdom

    (@pixelkingdom)


    5 months, 3 weeks ago

    Trying to connect my site to Mastodon. Enter my user name, as directed, and click connect but get an error:

    Invalid/missing blog nonce. All core actions require a valid nonce.

    There is no means to correct this, so failure to connect to my Mastodon account.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @pixelkingdom,

    To begin addressing this, could you please clear your browser’s cache and cookies to ensure that there isn’t a problem related to a stale nonce? Also, please try using a different browser or a private/incognito window to eliminate any session-specific issues.

    If the problem persists, could you please post your site URL here so that we can have a look? If you want it to remain private, you can also contact us via?contact form. If you choose to reach out directly, please include a link to this thread.

    Hope this helps, but also looking forward to hearing back from you.

    Thread Starter pixelkingdom

    (@pixelkingdom)

    I have done all that you suggest and still getting the same error using different browser and private browsing.

    Hi @pixelkingdom

    Could you please post your site URL here so that we can have a look?

    If you want it to remain private, you can also contact us via this contact form:

    https://jetpack.com/contact-support/?rel=support&hpi=1

    If you choose to reach out directly, please include a link to this thread.

    Thanks!

    Thread Starter pixelkingdom

    (@pixelkingdom)

    Send the info to you via that form. Thank you.

    Plugin Support Stef (a11n)

    (@erania-pinnera)

    Hey @pixelkingdom,

    I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

    Thread Starter pixelkingdom

    (@pixelkingdom)

    Why would you mark this solved? I have received no response from the team and the problem persists.

    Plugin Support Alin (a11n)

    (@alinclamba)

    Hi @pixelkingdom,

    Once you contacted us via email we’ll took it from there and this is why we marked the support thread as resolved.

    I checked your site and found that Mastodon is now connected, am I right?

Viewing 7 replies - 1 through 7 (of 7 total)
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