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  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @arnaudpf

    Jetpack relies on the xmlrpc.php file to connect with our systems. Right now, it looks like something is blocking that connection, causing Jetpack to disconnect.

    I’d suggest contacting your hosting provider and have them search into security logs for any blocked requests from our servers. Our requests look like the following:

    – **File:** https://your-site.com/xmlrpc.php
    – **User-agent header:** Jetpack by WordPress.com
    – **IPs:** https://jetpack.com/support/how-to-allowlist-jetpack-ip/

    Please ask them to allowlist the IP addresses listed above.

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  • The topic ‘Jetpack slowdown the checkout submission’ is closed to new replies.