Jetpack Shares not showing

Your site doesn’t seem to be properly connected to WordPress.com at the moment.

I would suggest contacting your hosting provider and explaining that we are unable to access your blog via cURL, which is needed in order to use Jetpack on your site.

You can let them know we tested the following:

1. Check for access to xmlrpc.php via browser:
https://www.knysnakeep.org/xmlrpc.php

That test returned “XML-RPC server accepts POST requests only.” which is a valid result.

2. Check for access via cURL by running the following command from the command prompt:

curl -A "Jetpack by WordPress.com" -is -H 'Content-Type: text/xml' --data '<?xml version="1.0"?><methodCall><methodName>demo.sayHello</methodName><params></params></methodCall>' 'https://www.knysnakeep.org/xmlrpc.php' && echo

The cURL test returned a correct response when ran from a random server, but returned a 404 error from a WordPress.com server.

Please provide the information above to your hosting provider so that they can correct the server settings to allow cURL access.

I hope this helps.

After taking another look, I wonder if the sharing count problem could be caused by one of your caching / performance plugins.

Let’s take a look at this post, for example:
https://www.knysnakeep.org/mp3-mayor-eleonore-bouw-spies-fran-kirsten/

By default, no Facebook shares are displayed. However, when querying the Facebook API we get 10 shares:

/**/ WPCOMSharing.update_facebook_count({
   "https://www.knysnakeep.org/mp3-mayor-eleonore-bouw-spies-fran-kirsten/": {
      "og_object": {
         "id": "931432456984149",
         "description": "I WANT YOUR OPINION about this recorded meeting between me, Knysna Democratic Alliance Mayor Eleonore Bouw-Spies, and Communications Manager, Fran Kirsten.",
         "title": "MP3: Mayor Eleonore Bouw-Spies & Fran Kirsten | Knysna Keep",
         "type": "article",
         "updated_time": "2016-09-03T14:49:14+0000"
      },
      "share": {
         "comment_count": 0,
         "share_count": 10
      },
      "id": "https://www.knysnakeep.org/mp3-mayor-eleonore-bouw-spies-fran-kirsten/"
   }
});

If I now reload that page while deactivate Autoptimize, thanks to the ?ao_noptimize=1 query string, the sharing counts appear:

https://www.knysnakeep.org/mp3-mayor-eleonore-bouw-spies-fran-kirsten/?ao_noptimize=1
https://i.wpne.ws/hOoJ

Could you try to exclude this file from Autoptimize, and see if it helps?
https://www.knysnakeep.org/wp-content/plugins/jetpack/modules/sharedaddy/sharing.js?ver=4.3

Before to do that, it might also be worth flushing your site’s cache if you use another caching plugin, just to make sure Autoptimize isn’t just serving an old version of the file, cached by another plugin.

I hope this helps.

I’m lucky to have the master himself pop in ?? Thanks, Jeremy!

You are correct.

The latest Jetpack update fixed the problem i had the past two months but i never realised it because Autoptomize, installed a week ago, is the new problem.

On deactivation, the shares were back.

I don’t know how to exclude that file (https://www.knysnakeep.org/wp-content/plugins/jetpack/modules/sharedaddy/sharing.js?ver=4.3) but will make a query on the Autoptomize page if they have one.

I assume i no longer have to contact my hoster regarding cURL?

will make a query on the Autoptomize page if they have one.

It looks like Frank replied already, so you should be all set!

I assume i no longer have to contact my hoster regarding cURL?

I would still recommend that you contact your hosting provider, as the issue is most likely going to cause other issues with Jetpack (subscription emails not going out, Publicize not being triggered, …) in the future.

Thanks very much, Jeremy. Great help.