Jetpack setting not loading when Autocomplete WooCommerce Orders is active

  • Resolved luismotv77

    (@luismotv77)


    3 months, 2 weeks ago

    Hello,

    I have a multisite, and on the main site, after deactivating all plugins, I discovered that whenever Autocomplete WooCommerce Orders is active, the Jetpack settings screen does not load. This also happens when WooCommerce Checkout Manager, which I understand is also from QuadLayers, is active.

    Thank you for your help.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @luismotv77

    Hello mate,

    To better understand and replicate the issue, could you please share some screenshots that show the error or alert you’re encountering?

    You can easily upload and share your screenshots using this tool: https://snipboard.io.

    Additionally, please let us know if the conflicting plugin is a free version, and if so, which version you are using.

    Best regards, Quadlayers Support Team.

    Thread Starter luismotv77

    (@luismotv77)

    Hello,

    I have a multisite. The problem is that in the mainsite the option “Jetpack -> Settings” appears blank.

    https://snipboard.io/rdUbv4.jpg

    I’m using the free version of Autocomplete WooCommerce Orders, version 3.3.6.

    Please let me know if you need more information. Thank you for your help.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @luismotv77 Hi mate, unfortunately, we are unable to reproduce the issue you are experiencing with our plugin version 3.3.6 and JetPack version 14.0 on our localhost, please check our screenshot: https://snipboard.io/eHxYRG.jpg

    Have you tried testing them on a default WordPress installation?

    Best regards, Quadlayers Support Team.

    Thread Starter luismotv77

    (@luismotv77)

    Hello,

    I’m sorry to bother you again.

    I deactivated every plugin on the site, except for WooCommerce. However, when I activate the plugins Autocomplete WooCommerce Orders, I see a lot of javascript errors in the browser console when I try to navigate to Jetpack -> Settings

    https://snipboard.io/VFK3av.jpg

    What else could I do to understand why the problem occurs?

    Best regards.

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @luismotv77

    Hi mate,

    We’d like to inform you that we were unable to replicate the issue you reported regarding the autocomplete orders on our localhost. However, we did manage to replicate it with another product of ours, Search Exclude. Please see the screenshot here: https://snipboard.io/fB36kq.jpg.

    Our development team is actively investigating the cause of this error and will include a fix in an upcoming update.

    Best regards, Quadlayers Support Team.

Viewing 5 replies - 1 through 5 (of 5 total)
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