Jetpack Publicize on Facebook won't display feature image

Hi! Yes, I did it right away when I posted last time. Please go ahead and try again.

Awesome!!!! It works!! Thank you!! ??

Glad to have helped!

Hi, I am having a related issue. When using Jetpack Sharing v2.2.9 and v2.3.1, posts that were publicized to Facebook were coming through without an image or the post title, just a link. This issue seemed to be fixed in v2.3, I wasn’t experiencing that same problem.

Most posts have an image added directly in the post, although the image is often hosted elsewhere.

Here are two website and Facebook page examples:
https://liveinallstonbrightonma.com/
https://www.facebook.com/pages/Prime-Realty-Group/417810574965689

https://www.liveinbedfordma.com/
https://www.facebook.com/pages/Bedford-MA/130016877050162

Any help would be appreciated. Let me know if I can provide more info. Thank you!

Hello,

I had a look at one of your pages which came through only with a link:
https://liveinallstonbrightonma.com/2013/07/open-house-on-7142013-at-25-berkeley-street-watertown-ma-02472/

I passed it through the Facebook Debugger, here:

https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fliveinallstonbrightonma.com%2F2013%2F07%2Fopen-house-on-7142013-at-25-berkeley-street-watertown-ma-02472%2F

It complained of multiple og:url values. I looked at the source of the page, and I saw Jetpack’s og:meta tags, as well as other og:tags that are duplicates. I don not know what is outputting those tags; maybe they are hard-coded in your theme? Have a look at youe theme’s header.php file to see if you find them there. If not, maybe you have another plugin installed that is outputting those tags? If you do, try deactivating that plugin and then publishing a post again, to see if it fixes the situation. Alternatively, you can run a page through the debugger again, here:

https://developers.facebook.com/tools/debug

If you have no errors, then it should Publicize fine.

Let me know how it turns out!

Thanks Richard. I deactivated the “FaceBook Share (New)” plugin and ran the URL through the debugger again. That cleared up the complaint of multiple og:url values, but it’s now complaining that the image is too small and defaulting to an unrelated image… https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fliveinallstonbrightonma.com%2F2013%2F07%2Fopen-house-on-7142013-at-25-berkeley-street-watertown-ma-02472

It’s a step in the right direction, but I’m guessing there’s no way around the image size issue? We’re pulling images from elsewhere and can’t do much about the size.

Thanks!

jacqueline

That’s right. Facebook wants images that are at least 200px by 200px (and soon enough they’ll want 1500px by 1500px, if they don’t require it already!). If there’s no way to get larger pictures from wherever you’re pulling them from, than no, there won’t be anything to do about that error.

This should solve the URL instead of Post Title issue, though! So I’m marking this issue as resolved. Feel free to reply again if you need anything else!

Hmm, I just published a test post and the URL instead of Post Title issue doesn’t look resolved (and image doesn’t appear), though everything looks good through the debugger. The debugger actually detects the image, though it doesn’t display it. When you hover over it and click it appears…

https://liveinallstonbrightonma.com/2013/07/test/
https://www.facebook.com/pages/Prime-Realty-Group/417810574965689
https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fliveinallstonbrightonma.com%2F2013%2F07%2Ftest%2F

Any thoughts on the Post Title piece? Also, I’m curious as to why everything worked great for awhile in 2.3, then back to this problem in 2.3.1? Thanks!

https://liveinallstonbrightonma.com/2013/07/test/
https://www.facebook.com/pages/Prime-Realty-Group/417810574965689
https://developers.facebook.com/tools/debug/og/object?q=http%3A%2F%2Fliveinallstonbrightonma.com%2F2013%2F07%2Ftest%2F

All Open Graph meta tags are there, displayed as they should be. The Debugger finds them, but for some reason Facebook chose to ignore them when creating the post preview.
I’m afraid there is not much we can do here. If it happens again, I would suggest that you open a bug report with Facebook:
https://developers.facebook.com/bugs