Jetpack Plugin Update

  • Resolved jcl7

    (@jamieclaussells)


    2 years, 1 month ago

    Hello! I notifying you that I had problem to login on WordPress site due to an error about missing from:

    wp-content/plugins/jetpack/jetpack_vendor/automattic/jetpack-partner/src/class-partner.php file on the Jetpack plugin.

    According to my hosting company, “something may have gone wrong during the Jetpack plugin update, which accidentally deleted the required file for the site to
    work.”

    I solved my issue with my hosting support but I notifying you about this situation for your knowledge and for you can consider this in the future revision codes of Jetpack. I hope my message help to you!

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  • Hi @jamieclaussells,

    This issue can occur when your site exceeds its file quota during the plugin install/update, causing one or more essential files not to get uploaded. This can often happen on shared servers. In any case, I’m glad you were able to resolve it with your host, and many thanks for bringing this to our attention. Maybe, we can try to improve our messaging during the install/update process.

    Kind regards.

Viewing 1 replies (of 1 total)
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