Jetpack Not Connecting

  • Resolved tepsimobil

    (@tepsimobil)


    1 month, 2 weeks ago

    We use jetpack to use the Woocommerce mobile app on our e-commerce site. I have not been able to connect since the morning. It says the url is incorrect, there was no problem until yesterday. I deleted the jetpack and reinstalled it, but it still gives the same error. I wanted to create an account again with a different e-mail, this time it gives a warning that the domain name is registered. How can I solve this error or how can I use the Woocommerce app without a jetpack?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi here, @tepsimobil,

    I’m sorry to hear about the trouble, but thanks for reaching out. I checked the site using the URL you linked in your message, but the site is offline.

    The page says that the server IP address for that URL could not be found. You can reach out to your host and domain provider to clarify this.

    Let me know what you find out, and we’ll take it from there if necessary. Thanks!

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hey there, @tepsimobil,

    Do you have updates about that, do you still need help? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

    Thread Starter tepsimobil

    (@tepsimobil)

    Hello I am very sorry for the delay. I corrected the A record of the domain and the problem was resolved. Thank you very much.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hi there, @tepsimobil,

    Thanks for getting back to us! I can confirm that connection looks nice and strong at our end too, so you should be all set ??

    I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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