Jetpack looks to be connected, but Jetpack connection is broken

  • Resolved mauricegrimberg

    (@mauricegrimberg)


    2 months, 2 weeks ago

    We have been having difficulties connecting our Facebook account to Jetpack. When trying to connect the two, we get a “Jetpack connection is broken” warning. Here’s what we’ve done to troubleshoot:

    • Use?Jetpack Debug
      • This gives us “DebugUnknown error – An unknown error has occurred.”
    • Look at the Site Health in WP (Tools > Site Health)
      • Wpcom Connection Test (Jetpack) – is not connected.: 200.?
    • Reconnect Jetpack from Site Health
    • Disconnect/Reconnect Jetpack from the Jetpack dashboard
    • Enabled XML-RPC that our host disables by default. It looks as expected

    There are no errors in the console. The Jetpack Dashboard says we are connected. Do you have any idea why Jetpack is not connected on our site?

    Site:?https://www.hmg-benelux-shop.com/blog/

    The page I need help with: [log in to see the link]

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