Jetpack locked my login

  • Resolved TheWanderlustKitchen

    (@thewanderlustkitchen)


    6 years ago

    I can’t log-in to my back-end because JetPack has locked my site. I follow the instructions to request an unlock email, but that doesn’t work.

    Getting {“error”:”Bad Request”,”message”:”Invalid input.”} on trying to open the lock from email.

    Restarting the computer didn’t help.

    Website: https://thewanderlustkitchen.com

    Thanks,
    Anetta

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support supernovia

    (@supernovia)

    Hi Anetta,

    Restarting the computer probably won’t help since it’s based on your IP address. You can find your public IP here: https://www.whatismyip.com/

    Can you try whitelisting via WordPress.com? Once you log in, you can enter IP addresses here:
    My Sites → Settings → Security → Prevent brute force login attacks.

    Remember your username might for WordPress.com be different from your regular wp-admin login, as it is a separate account.

    Let us know if you need more help!

    thainnttlterri

    (@thainnttlterri)

    @supernovia .. well this is a well-meaning feature of Jetpack .. but is it possible to turn off???

    It’s getting really irritating .. till a point the Jetpack is almost PAINFUL to use!!

    Plugin Support supernovia

    (@supernovia)

    Sure, you can toggle it off in settings. We have more details, including screenshots, here:
    https://jetpack.com/support/security-features/#settings

Viewing 3 replies - 1 through 3 (of 3 total)
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